Process Excellence Business Analyst

EagleBank; Silver Spring (MD); On-site; USD 75,000 - 119,000; Full time

Job summary

EagleBank is seeking a Process Excellence Business Analyst to translate business needs into clear requirements that support process improvement, automation, and system enablement initiatives. The role partners with business owners, the Process Excellence team, EPMO, IT, and Digital Innovation to map current-state processes, identify root causes, and establish baselines and post-implementation measures.

The analyst will ensure that improved processes and supporting technology are implemented,

Qualifications

• Bachelor's degree in business, information systems, IT, finance, or related field.
• 3 years experience as a business analyst supporting process or technology initiatives.
• Experience gathering and documenting business and functional requirements.
• Experience developing and executing test plans and coordinating user acceptance testing.
• Strong analytical and data skills, including proficiency with Microsoft Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Process Analysis & Redesign: interview stakeholders, map insights, and drive improvements.
• Collaborate with cross-functional teams to align initiatives with goals.
• Map current-state processes, quantify hand-offs, cycle time, rework, and document findings.
• Conduct root-cause analysis to distinguish symptoms from problems.
• Assist redesign sessions to define the target-state process.
• Document target-state workflows, SOPs, roles, control points, and approvals.
• Support automation, RPA, and AI deployments with requirements and validation.
• Analysis, Reporting & Documentation: map key processes and identify inefficiencies.
• Analyze data to support recommendations and measure outcomes.
• Build and maintain reporting, dashboards, and status materials.
• Maintain process and benefit documentation.
• Track adoption and realized value from initiatives.
• Develop performance metrics and reporting measures.

Skills

Analytical skills

Excel

Communication

Requirements gathering

Education

Bachelor's Degree in Arts/Sciences (BA/BS) in Business, Information Systems, IT, Finance, or related field

Tools

Jira

Confluence

Job description

Process Excellence Business Analyst

• ID: 2026-2374
• Location: US-MD-Silver Spring
• Address: 11900 Bournefield Way
• Position Type: Full Time Regular
• Business Unit Description: Bank Operations

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected annualized salary for this position is: $75,141.00 to $118,643.00. Additional compensation may be possible based on experience and skills.

Responsibilities

The Process Excellence Analyst translates business needs into clear, actionable requirements that support process improvement, automation, and system enablement initiatives. This role partners with business owners, the Process Excellence team, EPMO, IT, and Digital Innovation to map current-state processes, identify root causes, support solution design and testing, establish the baselines and post-implementation measures. and ensure that improved processes and supporting technology are implemented, adopted and documented.

Major Duties & Responsibilities:

Process Analysis & Redesign

• Partner with project team members to interview stakeholders, develop insights to address key process improvements, and functional strategic development efforts.
• Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals
• Map current-state processes, quantify hand-offs, cycle time, rework, and manual effort, and document findings for the process owner.
• Conduct root-cause analysis to distinguish symptoms from the underlying business problem before solutions are proposed.
• Assist with redesign sessions with cross-functional stakeholders to define the target-state process.
• Document target-state workflows, SOPs, roles, control points, and approvals.
• Support automation, RPA, and AI deployments with requirements, configuration input, and validation.

Analysis, Reporting & Documentation

• Analyze and map key business processes, identifying inefficiencies and areas for improvement.
• Analyze operational and system data to support recommendations and measure outcomes.
• Build and maintain reporting, dashboards, and status materials for stakeholders.
• Maintain process, redesign, and benefit documentation.
• Support benefits realization by tracking expected outcomes, adoption progress, and realized value from process improvement initiatives.
• Help develop meaningful performance metrics, baselines, and reporting measures to evaluate process effectiveness and improvement results.

Qualifications

Requirements:

• Bachelor's Degree in Arts/Sciences (BA/BS) in Business, Information Systems, IT, Finance, or related field; additional relevant experience may be considered in lieu of a degree
• 3 years experience as a business analyst supporting process or technology initiatives
• Demonstrated experience gathering and documenting business and functional requirements
• Experience developing and executing test plans and coordinating user acceptance testing
• Strong analytical and data skills, including proficiency with Microsoft Excel
• Excellent written and verbal communication skills

Preferences:

• 1 year experience in banking or financial services
• CBAP, PMI-PBA, or Six Sigma Certification
• Experience with Jira, Confluence, or comparable requirements and workflow tools

Don’t meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.