Process Enablement Specialist – AI & Data (Hybrid)

Information Technology Senior Management Forum; Richmond (VA); Hybrid; USD 81,000 - 92,000; Full time

Job summary

Capital One is seeking a Sr. Associate, Process Manager - SAFE (Hybrid) to own enablement initiatives in Bank Operations, driving value from opportunity identification through solution, implementation, adoption and measurement.

The role emphasizes data-driven problem solving, AI enablement, stakeholder collaboration, and adherence to fast-paced, deadline-driven delivery in a hybrid work setting with three days in the office.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of process management experience.
• At least 1 year of data analysis experience.
• At least 1 year of experience working with Generative AI tools.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Lead and own enablement projects and initiatives, leveraging data and process management methodologies to drive value from opportunity identification through solution, implementation, adoption, and measurement.
• Identify enablement opportunities from incident trends, associate pain points, and business needs, and drive solutions through implementation and adoption.
• Innovate and drive solutions to reduce or resolve frequent technical issues.
• Identify and support practical AI and emerging technology use cases to improve productivity and processes.
• Develop communications, resources, and enablement strategies to drive successful adoption.
• Utilize data to uncover root causes, enhance problem-solving, and/or mitigate risks.
• Monitor various sources for incident and alerting needs and capture/refine related incident data.
• Support stakeholder communication and collaboration, including preparing reporting and materials for business reviews and analysis.

Skills

Customer service

Relationship management

Analytical skills

Communication skills

Self-starter

Team collaboration

Education

Bachelor's Degree or military experience

Tools

Generative AI tools

SQL

Google Suite

Microsoft Office

Job description

Capital One is seeking a Sr. Associate, Process Manager - SAFE (Hybrid) to own enablement initiatives in Bank Operations, driving value from opportunity identification through solution, implementation, adoption and measurement.

The role emphasizes data-driven problem solving, AI enablement, stakeholder collaboration, and adherence to fast-paced, deadline-driven delivery in a hybrid work setting with three days in the office.