Process Documentation & AI Enablement Associate - Commercial Real Estate, Commercial Term Lending - Senior Associate

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Process Documentation & AI Enablement Associate to transform complex operations into scalable documentation. You will document end-to-end processes, develop job aids, and leverage AI to improve efficiency and employee experience.

Responsibilities include creating PFDs, diagrams, and procedures, collaborating with stakeholders, and maintaining knowledge repositories. Strong writing, organization, and proficiency in Visio, Word, and Confluence are essential.

Qualifications

• 3+ years of experience in process documentation, technical writing, business analysis, operations, or related disciplines.
• Advanced proficiency in Microsoft Visio and Word.
• Experience with Confluence for content management.
• Experience documenting operational workflows, controls, or regulatory processes.
• Experience using AI tools (e.g., Microsoft Copilot, LLM Suite) to improve productivity and documentation quality.
• Strong written and verbal communication skills.
• Ability to simplify complex concepts into clear procedural documentation.
• Strong organizational skills with multiple priorities.

Responsibilities

• Analyze current-state and future-state business processes and document workflows.
• Create and maintain Process Flow Diagrams (PFDs), decision trees, and workflow maps in Visio and/or Lucidchart.
• Ensure documentation aligns to standards, governance, and control expectations.
• Collaborate with stakeholders to validate process flows and identify gaps and improvements.
• Develop and publish procedures, job aids, quick references, and playbooks in Confluence.
• Design clear, concise, visually engaging documentation for operational teams.
• Maintain knowledge repositories and update content as processes change.
• Support change management and training through user-facing documentation.
• Identify opportunities to integrate AI capabilities into documentation and training.
• Utilize AI tools to accelerate content creation, process analysis, and knowledge management.
• Maintain prompt libraries and AI-assisted templates and best practices.

Skills

Process documentation

Technical writing

Business analysis

Operations

AI tooling

Tools

Microsoft Visio

Microsoft Word

Confluence

PowerPoint

Excel

Job description

Join a team focused on turning complex operations into clear, scalable documentation that drives real business outcomes. You’ll help elevate how teams learn, execute, and improve by creating modern process content and knowledge assets. If you’re excited by operational excellence and the practical impact of AI, this role offers a front-row seat to transformation.

As a Process Documentation & AI Enablement Associate in Commercial Real Estate, you will support business transformation, process improvement, and operational excellence initiatives through the creation and maintenance of process flow diagrams (PFDs), procedures, job aids, and knowledge management content. You will partner with business stakeholders, subject matter experts, and project teams to document end-to-end processes, improve user adoption, and identify opportunities to leverage Artificial Intelligence (AI) to enhance efficiency, quality, and employee experience.

Job Responsibilities

• Analyze current-state and future-state business processes and document workflows.
• Create and maintain end-to-end Process Flow Diagrams (PFDs), decision trees, and workflow maps in Microsoft Visio and/or Lucidchart.
• Ensure documentation aligns to organizational standards, governance requirements, and control expectations.
• Collaborate with stakeholders to validate process flows and identify gaps, risks, and improvement opportunities.
• Develop and publish procedures, job aids, quick reference guides, and playbooks within Confluence.
• Design documentation that is clear, concise, visually engaging, and easily consumable by operational teams.
• Maintain knowledge repositories and keep content current as processes, controls, or requirements change.
• Support change management and training efforts through user-facing documentation and enablement materials.
• Identify opportunities to integrate approved AI capabilities into documentation, training, and operational workflows.
• Utilize approved AI tools to accelerate content creation, process analysis, workflow optimization, and knowledge management.
• Develop and maintain prompt libraries, AI-assisted templates, and documentation best practices.

Required Qualifications, Capabilities and Skills

• 3+ years of experience in process documentation, technical writing, business analysis, operations, or related disciplines.
• Advanced proficiency in Microsoft Visio and Word.
• Experience with creating and managing content within Confluence.
• Experience documenting operational workflows, controls, or regulatory processes.
• Experience using Microsoft Copilot, LLM Suite, or other approved AI tools to improve productivity and documentation quality.
• Strong written and verbal communication skills.
• Demonstrated ability to simplify complex concepts into clear procedural documentation.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite, including PowerPoint and Excel.

Preferred Qualifications, Capabilities and Skills

• Experience within Commercial Real Estate, Operations, Risk, Compliance, or Technology organizations.
• Knowledge of change management methodologies.
• Experience supporting digital transformation, automation, or process simplification initiatives.