AI Enablement & Process Documentation Specialist

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Process Documentation & AI Enablement Associate to transform complex operations into scalable documentation. You will document end-to-end processes, develop job aids, and leverage AI to improve efficiency and employee experience.

Responsibilities include creating PFDs, diagrams, and procedures, collaborating with stakeholders, and maintaining knowledge repositories. Strong writing, organization, and proficiency in Visio, Word, and Confluence are essential.

Qualifications

• 3+ years of experience in process documentation, technical writing, business analysis, operations, or related disciplines.
• Advanced proficiency in Microsoft Visio and Word.
• Experience with Confluence for content management.
• Experience documenting operational workflows, controls, or regulatory processes.
• Experience using AI tools (e.g., Microsoft Copilot, LLM Suite) to improve productivity and documentation quality.
• Strong written and verbal communication skills.
• Ability to simplify complex concepts into clear procedural documentation.
• Strong organizational skills with multiple priorities.

Responsibilities

• Analyze current-state and future-state business processes and document workflows.
• Create and maintain Process Flow Diagrams (PFDs), decision trees, and workflow maps in Visio and/or Lucidchart.
• Ensure documentation aligns to standards, governance, and control expectations.
• Collaborate with stakeholders to validate process flows and identify gaps and improvements.
• Develop and publish procedures, job aids, quick references, and playbooks in Confluence.
• Design clear, concise, visually engaging documentation for operational teams.
• Maintain knowledge repositories and update content as processes change.
• Support change management and training through user-facing documentation.
• Identify opportunities to integrate AI capabilities into documentation and training.
• Utilize AI tools to accelerate content creation, process analysis, and knowledge management.
• Maintain prompt libraries and AI-assisted templates and best practices.

Skills

Process documentation

Technical writing

Business analysis

Operations

AI tooling

Tools

Microsoft Visio

Microsoft Word

Confluence

PowerPoint

Excel

Job description

JPMorgan Chase & Co. in Chicago seeks a Process Documentation & AI Enablement Associate to transform complex operations into scalable documentation. You will document end-to-end processes, develop job aids, and leverage AI to improve efficiency and employee experience.

Responsibilities include creating PFDs, diagrams, and procedures, collaborating with stakeholders, and maintaining knowledge repositories. Strong writing, organization, and proficiency in Visio, Word, and Confluence are essential.