AI-Driven Process Documentation Associate

JPMorganChase; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorganChase is seeking a Process Documentation & AI Enablement Associate in Commercial Real Estate to drive business transformation through end-to-end process documentation, AI-enabled content, and knowledge management. You will partner with stakeholders to document workflows, develop job aids, and publish procedures across Confluence.

The role emphasizes collaboration with subject matter experts, documentation quality, and applying AI to improve efficiency and user adoption while maintaining

Qualifications

• 3+ years of experience in process documentation, technical writing, business analysis, operations, or related disciplines.
• Advanced proficiency in Microsoft Visio and Word.
• Experience with creating and managing content within Confluence.
• Experience documenting operational workflows, controls, or regulatory processes.
• Experience using Microsoft Copilot, LLM Suite, or other approved AI tools to improve productivity and documentation quality.
• Strong written and verbal communication skills.
• Demonstrated ability to simplify complex concepts into clear procedural documentation.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite, including PowerPoint and Excel.

Responsibilities

• Analyze current-state and future-state business processes and document workflows.
• Create and maintain end-to-end Process Flow Diagrams (PFDs), decision trees, and workflow maps in Microsoft Visio and/or Lucidchart.
• Ensure documentation aligns to organizational standards, governance requirements, and control expectations.
• Collaborate with stakeholders to validate process flows and identify gaps, risks, and improvement opportunities.
• Develop and publish procedures, job aids, quick reference guides, and playbooks within Confluence.
• Design documentation that is clear, concise, visually engaging, and easily consumable by operational teams.
• Maintain knowledge repositories and keep content current as processes, controls, or requirements change.
• Support change management and training efforts through user-facing documentation and enablement materials.
• Identify opportunities to integrate approved AI capabilities into documentation, training, and operational workflows.
• Utilize approved AI tools to accelerate content creation, process analysis, workflow optimization, and knowledge management.
• Develop and maintain prompt libraries, AI-assisted templates, and documentation best practices.

Skills

Visio

Word

AI tools

Process documentation

Communication

Tools

Confluence

Microsoft Copilot

LLM Suite

Job description

JPMorganChase is seeking a Process Documentation & AI Enablement Associate in Commercial Real Estate to drive business transformation through end-to-end process documentation, AI-enabled content, and knowledge management. You will partner with stakeholders to document workflows, develop job aids, and publish procedures across Confluence.

The role emphasizes collaboration with subject matter experts, documentation quality, and applying AI to improve efficiency and user adoption while maintaining