Process Development & Documentation Analyst

VLink Inc; Dallas (TX); On-site; USD 55,000 - 83,000; Full time

Job summary

VLink Inc. in Dallas, TX is seeking a Contract Process Development & Documentation Analyst for a 6- to 12-month engagement.

The role centers on partnering with Engineering & Construction SMEs to document current and future state operational processes and to develop foundational documents and M&P materials. The ideal candidate will interview SMEs, translate tribal knowledge into clear procedures, and create process maps, workflows, and end-to-end diagrams that standardize engineering and

Qualifications

• Experience in process discovery, process development, business process analysis, or operational process documentation.
• Strong Word skills for creating detailed Methods & Procedures, work instructions, or similar documentation.
• Ability to interview technical SMEs and convert tribal knowledge into clear, repeatable procedures.
• Experience developing process flows, workflows, and swimlane documentation.
• Experience with technical, engineering, construction, infrastructure, or similar operational teams.
• Ability to organize and drive work in ambiguous environments with limited existing documentation.
• Strong analytical and communication skills for collaborating with stakeholders.

Responsibilities

• Partner with Engineering & Construction SMEs to define, document current and future state operational processes.
• Facilitate SME interviews to capture tribal knowledge, requirements, dependencies, and variations.
• Develop and maintain Methods & Procedures, process documentation, work instructions, and materials.
• Create process maps, workflows, and swimlane diagrams showing roles and handoffs.
• Translate complex concepts into clear, structured documentation for users.

Skills

Process discovery

Interview SMEs

Documentation best practices

Process mapping

Analytical skills

Written and verbal communication

Tools

Microsoft Word

Microsoft Copilot

Adobe Creative Studio Suite

Job description

Job Title:

Process Development & Documentation Analyst

Employment Type:

Contract

Duration:

6-12 months

About:

VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is Great Place to Work Certified and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink's work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.

Job Description:

Our client is seeking a Process Development & Documentation Analyst to partner with Engineering & Construction (E&C) subject matter experts to establish, document, and maintain foundational operational processes and Methods & Procedures (M&Ps). This role will focus on discovering how work is performed today, translating technical and operational knowledge into clear and repeatable processes, and helping create documentation that supports consistent execution across engineering and construction operations.

The ideal candidate is a skilled process analyst and technical documentation professional who is comfortable interviewing SMEs, navigating ambiguity, and converting tribal knowledge into structured procedures and process flows. Experience supporting technical or engineering operations is required, with telecommunications experience involving Outside Plant (OSP) and/or Inside Plant (ISP) Engineering strongly preferred.

Your future duties and responsibilities:

• Partner with Engineering & Construction SMEs to Client, define, and document current and future state operational processes.
• Facilitate SME interviews and working sessions to capture tribal knowledge, operational requirements, decision points, dependencies, and process variations.
• Develop and maintain clear Methods & Procedures, process documentation, work instructions, and supporting operational materials.
• Create process maps, workflows, and swimlane diagrams that clearly illustrate roles, handoffs, dependencies, and end to end activities.
• Translate complex engineering and construction concepts into accurate, structured, and user friendly documentation.
• Identify process gaps, inconsistencies, unclear ownership, and opportunities to improve standardization across engineering and construction workflows.
• Independently drive process discovery and documentation activities in environments where requirements or existing processes may not be fully defined.
• Collaborate with technical stakeholders to validate documented processes and ensure materials accurately reflect operational practices.
• Support ongoing maintenance, version control, and governance of process documentation as operational requirements evolve

Required qualifications to be successful in this role:

• Demonstrated experience in process discovery, process development, business process analysis, or operational process documentation.
• Strong Microsoft Word skills with experience developing professional, detailed Methods & Procedures, work instructions, or similar documentation.
• Proven ability to interview technical SMEs and convert tribal knowledge into clear, repeatable, and actionable procedures.
• Experience developing process flows, workflow diagrams, and swimlane documentation.
• Experience working with technical, engineering, construction, infrastructure, or similar operational teams.
• Ability to independently organize and drive work in ambiguous environments with limited existing documentation.
• Strong analytical skills with the ability to understand complex workflows, identify dependencies, and document operational requirements.
• Strong written and verbal communication skills with the ability to collaborate effectively with technical and non-technical stakeholders

Strongly Preferred:

• Telecommunications industry experience supporting Outside Plant (OSP) and/or Inside Plant (ISP) Engineering. Fiber construction or fiber network deployment experience.
• Experience conducting field observations or validating documented processes against field operations.
• Experience using Microsoft Copilot or similar AI enabled productivity tools to support documentation workflows.
• Experience with document repositories, document lifecycle management, version control, or governance processes.
• Exposure to large scale telecom build programs or Falcon type engineering and construction programs
• Experience with Adobe Creative Studio Suite is a plus!

Employment Practices:

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check.

This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team.

Applicant information will be handled in accordance with VLink's privacy policy.