Communications Specialist

VLink Inc; United States; On-site; USD 65,000 - 105,000; Full time

Job summary

VLink Inc in the United States seeks a Communications Specialist to translate complex engineering, field operations, and centralized operations information into clear, actionable employee communications. You will develop emails, alerts, briefings, presentations, training materials, and job aids for diverse audiences.

Collaborating with subject matter experts and cross-functional teams, you will tailor messaging, manage review cycles, and build scalable templates to support future initiatives and

Qualifications

• Demonstrated business and technical writing experience with the ability to simplify complex concepts without losing critical information.
• Experience developing professional communications such as emails, alerts, briefings, presentations, training content, job aids, or similar materials.
• Strong Microsoft PowerPoint skills with the ability to organize information and develop clear, professional presentations.
• Proven ability to synthesize technical, operational, and business information from multiple sources.
• Ability to interview SMEs, ask effective follow up questions, and convert discussions into accurate and actionable content.
• Comfort working with incomplete, evolving, or ambiguous information while identifying gaps and driving content toward completion.
• Strong attention to detail with excellent written communication, editing, proofreading, and content organization skills.
• Ability to collaborate effectively with technical and nontechnical stakeholders across multiple teams.
• Ability to manage multiple communication assignments, priorities, and deadlines in a fast paced environment

Responsibilities

• Translate complex Engineering, Field Operations, and Centralized Operations information into clear, concise, and actionable employee communications.
• Develop emails, operational alerts, briefings, presentations, training materials, job aids, and other communications for employee and field technician audiences.
• Interview SMEs and operational stakeholders to gather technical information, clarify requirements, and identify key messages.
• Synthesize information from multiple sources into communications that clearly explain what is changing, why it matters, and what actions employees need to take.
• Develop and maintain PowerPoint presentations that communicate technical and operational information in a compelling and easy to understand format.
• Partner with Engineering, Operations, training, and other cross functional teams to support communication needs for new initiatives, process changes, and operational updates.
• Adapt messaging, tone, format, and level of technical detail based on the intended audience and communication channel.
• Manage communications through review and approval cycles while incorporating stakeholder feedback and maintaining message consistency.
• Support future operational initiatives by developing scalable communication approaches, templates, and content that improve information delivery to field populations

Skills

Business writing

Technical writing

Communications

Editing

Content development

Interview SMEs

PowerPoint

Tools

PowerPoint

Adobe Creative Suite

Job description

VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is 'Great Place to Work® Certified™' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink's work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.

Our client is seeking a Communications Specialist who will develop clear, engaging, and actionable communications supporting Engineering, Field Operations, and Centralized Operations teams. In this role, you will translate complex business, operational, and technical information into communications that enable employees and field technicians to understand changes, take appropriate action, and effectively perform their work.

You will collaborate with subject matter experts (SMEs) and cross functional stakeholders to gather information, identify key messages, and determine the most effective way to communicate operational and technical topics. This role requires strong judgment, exceptional writing skills, and the ability to develop effective communications even when source information is evolving or incomplete.

Your future duties and responsibilities:

• Translate complex Engineering, Field Operations, and Centralized Operations information into clear, concise, and actionable employee communications.
• Develop emails, operational alerts, briefings, presentations, training materials, job aids, and other communications for employee and field technician audiences.
• Interview SMEs and operational stakeholders to gather technical information, clarify requirements, and identify key messages.
• Synthesize information from multiple sources into communications that clearly explain what is changing, why it matters, and what actions employees need to take.
• Develop and maintain PowerPoint presentations that communicate technical and operational information in a compelling and easy to understand format.
• Partner with Engineering, Operations, training, and other cross functional teams to support communication needs for new initiatives, process changes, and operational updates.
• Adapt messaging, tone, format, and level of technical detail based on the intended audience and communication channel.
• Manage communications through review and approval cycles while incorporating stakeholder feedback and maintaining message consistency.
• Support future operational initiatives by developing scalable communication approaches, templates, and content that improve information delivery to field populations

Required qualifications to be successful in this role:

• Demonstrated business and technical writing experience with the ability to simplify complex concepts without losing critical information.
• Experience developing professional communications such as emails, alerts, briefings, presentations, training content, job aids, or similar materials.
• Strong Microsoft PowerPoint skills with the ability to organize information and develop clear, professional presentations.
• Proven ability to synthesize technical, operational, and business information from multiple sources.
• Ability to interview SMEs, ask effective follow up questions, and convert discussions into accurate and actionable content.
• Comfort working with incomplete, evolving, or ambiguous information while identifying gaps and driving content toward completion.
• Strong attention to detail with excellent written communication, editing, proofreading, and content organization skills.
• Ability to collaborate effectively with technical and nontechnical stakeholders across multiple teams.
• Ability to manage multiple communication assignments, priorities, and deadlines in a fast paced environment

Strongly Preferred:

• Experience with Adobe Creative Suite, including the ability to develop or enhance professional visual communications and supporting materials.
• Experience within telecommunications, fiber, network operations, or related technical environments.
• Experience supporting Field Operations or other distributed operational organizations.
• Experience developing communications specifically for field technicians or other frontline technical populations

Employment Practices:

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check.

This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team.

Applicant information will be handled in accordance with VLink's privacy policy.