Process Design Engineer: PC Lifecycle & Service Transition

Tata Consultancy Services; Charlotte (NC); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical Coverage

401K Plan

Discretionary Bonus

Job summary

Tata Consultancy Services in Charlotte, NC is seeking a Process Design role focused on documenting workflows and managing the PC Lifecycle process. The position emphasizes adherence to enterprise standards and continuous improvement through process design and governance.

The candidate will develop roadmaps, collaborate across teams, and ensure effective communication of process changes. A bachelor's degree in computer science and strong communication skills are required for this full-time role

Qualifications

• Strong written, presentation and verbal communication skills.
• Experience documenting workflows and processes is a plus.
• Ability to create and maintain process roadmaps and templates.

Responsibilities

• Document workflows for the PC Lifecycle process and service transition portfolio.
• Develop near- and long-term process roadmaps aligned to Service Transition.
• Act as liaison between Enterprise, Employee Experience Technology and operational processes.
• Establish process control objectives and ensure enterprise standards are followed.
• Manage current state process portfolio and develop templates/standards.
• Create process control plans for PC Lifecycle Process.
• Benchmarks process against Enterprise Classification Process Framework (ECPF).
• Develop routines for documentation enhancements and review frequency.
• Oversee service delivery of processes used to run operational activities.
• Communicate process changes clearly and effectively.

Skills

Communication skills

Education

Bachelor's degree in Computer Science

Job description

Tata Consultancy Services in Charlotte, NC is seeking a Process Design role focused on documenting workflows and managing the PC Lifecycle process. The position emphasizes adherence to enterprise standards and continuous improvement through process design and governance.

The candidate will develop roadmaps, collaborate across teams, and ensure effective communication of process changes. A bachelor's degree in computer science and strong communication skills are required for this full-time role