Sr. Process Design Consultant - Information Security
Bank of America
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Bank of America is seeking a Sr. Process Design Consultant in Cyber Security Technology (CST) within PQ&O to lead enterprise process design and cross-functional transformation.
You will influence stakeholders, drive measurable improvements, and embed continuous improvement in delivery across teams. The role emphasizes reducing risk, simplifying execution, and strengthening how cybersecurity work is planned, delivered, and measured.
Qualifications
- Eight+ years in process design, continuous improvement, or related transformation work.
- Ability to lead large-scale change and drive adoption across teams.
- Strong knowledge of operational risk, controls, and cybersecurity delivery.
- Translate ambiguity into structured analysis and actionable recommendations.
- Data-driven with ability to define metrics and measure impact.
- Executive-level communication for senior audiences.
Responsibilities
- Design and optimize enterprise processes aligning with strategy and regulatory requirements.
- Lead complex process improvement initiatives to reduce friction and improve delivery outcomes.
- Influence senior stakeholders to identify opportunities and drive adoption of new models.
- Facilitate workshops and assessments across diverse stakeholder groups.
- Apply Lean Six Sigma methods to practical, scalable improvements.
- Establish success measures and report progress to leadership.
- Embed continuous improvement into day-to-day operations to strengthen delivery.
Skills
Tools
Job description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
- Design and optimize enterprise processes that align to business strategy, risk expectations, regulatory requirements, and cybersecurity technology delivery priorities.
- Lead complex process improvement initiatives that reduce operational friction, improve control adherence, increase consistency, and strengthen delivery outcomes.
- Influence senior stakeholders and cross-functional partners to identify improvement opportunities, shape future-state operating models, and drive sustainable adoption.
- Facilitate transformation workshops, current-state assessments, root cause analysis, and future-state design sessions across diverse stakeholder groups.
- Apply Lean Six Sigma methods and quality practices in a practical, scalable way that is fit for the bank’s operating environment.
- Establish success measures, track improvement outcomes, and communicate progress, risks, and value realization to leadership.
- Embed continuous improvement practices into day-to-day operations to improve user experience, strengthen process maturity, and streamline technology delivery.
- Help advance PQ&O’s vision to safeguard and strengthen the bank’s strategic advantage by systematizing a culture of continuous improvement.
- Minimum of 8 years of experience in process design, continuous improvement, operational excellence, business transformation, or related discipline.
- Advanced expertise in process design, continuous improvement, and structured problem solving.
- Proven ability to lead large-scale change, influence stakeholders, and drive adoption across matrixed organizations.
- Strong understanding of operational risk, controls, compliance, and cybersecurity technology delivery; experience in information security / technology preferred.
- Ability to translate ambiguity into structured analysis, actionable recommendations, and sustainable workflows.
- Data-driven mindset with the ability to define metrics, baseline performance, analyze trends, and measure business impact.
- Executive-level communication skills, including the ability to simplify complex concepts and tailor messaging for senior audiences.
- Strong facilitation, coaching, relationship-building, and cross-functional collaboration skills; must be a team player and a good listener.
- Lean Six Sigma Black Belt or Master Black Belt certification preferred.
- Experience within financial services, technology, cybersecurity, or other highly regulated industries.
- Experience leading enterprise-scale transformation and operating model redesign.
- Experience using process mining, workflow automation, AI-enabled process improvement, or data analytics tools.
- Change Management
- Continuous Improvement
- Process Design
- Process Simplification
- Reporting
- Business Process Analysis
- Critical Thinking
- Process Performance Measurement
- Program Management
- Strategic Thinking
1st shift (United States of America)
40
US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)
Pay range$165,700.00 - $177,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
