Process Automation Specialist

MWResource, Inc.; North Carolina; Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Disability coverage

Employer-paid life insurance

401K plan for US consultants

Job summary

MWResource, Inc. is seeking a Process Automation Specialist to design, develop, and implement automation solutions using Visual Studio, Pega, Access, and SQL databases to support Customer Contact Centers' goals.

The contractor will troubleshoot issues and liaise with IT, with remote or hybrid work in Columbus, OH. Requirements include a Bachelor's degree or cert in computer programming/management and 1–3 years of experience developing applications in a corporate setting, plus hands-on experience

Qualifications

• Bachelor's degree or certification in computer programming/management.
• 1-3 years of experience developing applications in a corporate environment.
• Enhanced knowledge and understanding of CIS and/or DIS.
• Advanced skills with personal computers, database management, and software such as M365 Office.
• Willing to work nights, weekends, stand-by and emergency support as assigned.

Responsibilities

• Design, develop and implement automation solutions using Visual Studio, Pega, Access, SQL databases and other technologies.
• Troubleshoot technology issues and liaise with IT.
• Develop, code, unit test, debug, and implement RPA solutions.
• Review and analyze organizational needs and goals to determine future impacts to applications and systems.

Skills

Test planning

Troubleshooting

RPA development

VBA programming

Pega

SQL

Education

Bachelor's Degree or certification in computer programming/management

Tools

Pega

Access

SQL

Visual Studio

VBA

M365 Office

Job description

JOB-2508

Remote or Hybrid in Columbus, OH

Duration: 12 months

The purpose of the Process Automation Specialist is to design, develop and implement automation technology solutions using Visual Studio, Pega, Access, SQL databases and other technologies that enhance and support the performance of the Customer Contact Centers' strategic goals and objectives; trouble shoot when technology issues occur and act as the liaison with IT.

The contractor will:

• Support leaders in testing and/or developing test plans.
• Perform validation testing pre and post technology changes
• Develop, code, unit test, debug, and implement RPA solutions
• Review and analyze organizational needs and goals to determine future impacts to applications and systems

• Bachelor's Degree or certification in computer programming/management
• 1-3 Years of experience developing applications in a corporate environment
• Enhanced knowledge and understanding of CIS and/or DIS
• Advanced skills with personal computers, data base management, and software such as M365 Office
• Flexible in working a schedule including nights, weekends, stand-by and emergency support as assigned

Preferred Qualifications:

• 1-3 years Programing experience in Robotic Process Automation
• 1-3 years Developing VBA applications
• 1 year Experience in Call Center Operations
• LEAN Six Sigma

The base pay range for this role is $26 - $29 per Hour.

• MWResource offers medical, dental and vision coverage through Florida Blue, short- and long-term disability coverage, employer paid life insurance, and participation in the MWResource 401K plan for US based consultants.

MWResource does not discriminate based on race, gender, color, religion, national origin, age, disability, veteran status, or anything else that makes you part of any group.

Candidates must be authorized toworkin the United States.

Candidates will be required to pass a background check and drug screening.