Process Associate: Data Entry & Records Management

Infosys BPM; Reno (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Infosys BPM in Reno, NV is seeking a Process Associate to execute transactions per guidelines and timelines, ensuring SLA targets and performance parameters are met. The role emphasizes accuracy, compliance, and strong data-handling skills.

You will maintain records of agreements and orders, respond to customer queries by email, coordinate with vendors for order management, and support daily operations while seeking process improvements, teamwork, and excellent customer service.

Qualifications

• High School diploma or GED.
• 6 months of experience in the job description.
• 1 year of data entry or administrative experience.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Review and validate documents, processing bills, analysis of data.
• Respond to complaints/queries on mail and interact with vendors for order management.
• Support your team in daily operations reviews and escalation resolution to meet SLA targets.
• Deliver on the new process/approach to meet client and internal goals.
• Adhere to Service Level Agreement compliance and Process compliance standards.
• Serve as backup support to others on the team.
• Suggest more efficient ways for processing of work; learn new areas for possible future ownership.

Skills

MS Word

MS Excel

MS PowerPoint

MS Outlook

Analytical skills

Teamwork

Customer focus

Education

High School diploma or GED

Job description

Infosys BPM in Reno, NV is seeking a Process Associate to execute transactions per guidelines and timelines, ensuring SLA targets and performance parameters are met. The role emphasizes accuracy, compliance, and strong data-handling skills.

You will maintain records of agreements and orders, respond to customer queries by email, coordinate with vendors for order management, and support daily operations while seeking process improvements, teamwork, and excellent customer service.