Process Assistant, UTR, XLDS

Amazon; Savannah (GA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

401(k) matching

Mental health support

Medical advice line

Employee assistance program

Job summary

Amazon is seeking a Process Assistant in Savannah, GA to lead and engage the shift team, ensuring safety, quality, attendance and performance standards are met. You will uphold customer delivery promises and collaborate with Safety, Ops Integration, and HR to hit business objectives.

You must be able to lift up to 49 pounds, stand or walk up to 12 hours, and work weekends or overnight shifts as required.

Qualifications

• 1+ years of leading or mentoring others in a retail, distribution or similar environment.
• Strong customer service, communication, and interpersonal skills.
• Able to work a flexible schedule including weekends and nights.

Responsibilities

• Support, mentor, and motivate team members during shifts.
• Manage safety, quality, productivity, and delivery promises.
• Collaborate with safety, HR, and operations to meet objectives.
• Lift up to 49 pounds and stand/walk for up to 12 hours per shift.
• Work in environments with variable noise and temperatures; may involve stairs.

Skills

Leadership experience

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a Process Assistant. In this role, you will lead and be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key job responsibilities

• Support, mentor, and motivate others
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)
• Able to work 40 hours/week, and overtime as required.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Are 18 years of age or older
• 6+ months of leadership experience in a retail, distribution or similar environment

Preferred Qualifications

• Experience managing a team of 10+ employees or 1+ year of experience directly managing others
• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Excellent customer service, communication, and interpersonal skills
• A Bachelor’s Degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon offers a comprehensive benefits package including EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. For more information about our benefits, visit https://hiring.amazon.com/why-amazon/benefits.

USA, GA, Savannah - 23.00 - 24.00 USD hourly