Process Assistant

Amazon; Gaylord (MI); On-site; USD 30,307 - 33,062; Full time

Job summary

Amazon in Gaylord, Michigan is seeking a Process Assistant to support Last Mile operations in Rural Super Rural. The role will help allocate labor, lead meetings, assign duties, and provide direction to associates to maintain efficient area performance.

This full-time position requires lifting up to 49 pounds, standing for long shifts, and flexible scheduling including weekends and nights. Proficiency with Microsoft Office and adherence to SOPs is essential for successful daily operations.

Qualifications

• 1+ years of Microsoft Office experience.
• High school diploma or equivalent.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Lift up to 49 pounds and stand/walk for up to 12 hours.

Responsibilities

• Track and report ATS/labor hours.
• Occasionally assist with production duties, train associates and verify SOP compliance.
• Ensure successful area performance through tracking and reporting metrics.
• Independently assess associate work performance and provide timely feedback.
• Participate in Operational Excellence initiatives.
• Maintain understanding of workflow and daily production goals.
• Review and update SOPs as required.
• Ensure work areas are clean and properly equipped.
• Identify and address safety hazards and participate in safety initiatives.
• Coach associates on safe working practices.

Skills

Microsoft Office

Flexible schedule

Physical stamina

Team leadership

Education

High school diploma or equivalent

Job description

Job ID: 10488153 | Amazon.com Services LLC

Amazon Process Assistant (Full-time)

Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer‑centric company on Earth.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.

Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external suppliers.

Responsibilities

• Track and report ATS/labor hours
• Occasionally assist with production duties, train associates and verify SOP (standard operating procedure) compliance
• Ensure successful area performance through tracking and reporting metrics
• Independently assess all aspects of associate work performance and provide timely and detailed feedback
• Participate in Operational Excellence initiatives
• Maintain a full understanding of workflow and daily production goals
• Review and update SOP’s as required
• Ensure work areas remain clean and are properly equipped
• Identify and address safety hazards within the work area, and participate in safety initiatives
• Coach associates on ways to work safely at all times
• Ensure all job injuries are reported timely in accordance with established policies and procedures
• Provide vacation coverage for Area Managers

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• Associate’s or Bachelor’s Degree, and/or prior Amazon experience
• Awareness and willingness to use OPEX tools and techniques
• Demonstrates problem solving and analytical skills
• Ability to communicate effectively (written and verbal) across various levels of an organization
• History of meeting/exceeding departmental goals
• Experience leading teams
• Capable of providing direction to team members using independent judgment
• Organization and time management skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, MI, Gaylord - 22.50 - 22.50 USD hourly