Process Assistant

Rent the Runway; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Doist is seeking a Process Assistant to manage workflow assignments in a fulfillment environment. You will support safety, production, cost and quality while enhancing the employee experience. The role requires servant-leader mindset, hands-on problem solving and strong communication with various teams.

You will assist with daily labor allocation, monitor attendance, and drive continuous improvement initiatives. Experience with warehouse tools and effective feedback is valued for success.

Qualifications

• Education beyond high school and prior experience leading teams is a plus.
• Strong interpersonal and communication skills.
• Ability to work flex shifts, nights and weekends as business dictates.
• Experience with safety guidelines and process improvement.

Responsibilities

• Maintain strong knowledge of all processes and policies.
• Assist Operations Managers with daily work assignments and shift start-up.
• Diagnose workflow challenges and partner with leadership to resolve issues.
• Lead with safety, production, cost and quality in decision making.
• Provide constructive feedback and effective communication.
• Coordinate cross-department communication and continuous improvement.
• Track attendance, break times and labor hours; report UPH.
• Ensure SOP/PMV compliance and keep workstations neat and organized.
• Support onboarding and ramp-up after training; speak to groups as needed.
• Operate with urgency and align with company values.

Skills

Team leadership

Communication skills

Attention to detail

Safety compliance

Bilingual Spanish (optional)

Education

Education beyond high school

Tools

Warehouse software

Scanner

Ladder

Job description

Process Assistant Overview

The Process Assistant is responsible for managing workflow assignments in a specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience. A Process Assistant is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Responsibilities

• Maintain strong working knowledge of all processes and policies


• Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments


• Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed


• Actively lead with safety, production, cost and quality at the forefront of all decision making


• Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)


• Communicate cross-departmentally


• Implement and monitor continuous improvement processes for the team


• Manage, coordinate and track daily attendance and break periods


• Track and report labor hours and UPH


• Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized


• Continue the onboarding process and ramp-up period post training


• Be comfortable speaking in front of groups of all sizes


• Support teams through change and embrace continuous improvement


• Partner with trainers and leadership to maintain and apply learning tools


• Communicate feedback to better the operation and the employee experience


• Communicate and cooperate with team members and leadership


• Enforce safety guidelines, cleanliness and security standards


• Take on additional duties as assigned by leadership


• Proficient in warehouse management software

Qualifications

• Education beyond high school and prior experience leading teams is a plus


• Have a positive, ‘can-do” attitude and excellent interpersonal skills


• Ability to work flex shifts, hours, nights and weekends as the business dictates


• Strong written and verbal communication; bilingual in Spanish is a plus


• Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)


• Forward thinkers with the ability to articulate point of view and improve processes


• Enforce safety guidelines, cleanliness and security standards


• Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership


• Must operate with a sense of urgency and have attention to detail


• Align with the company's core values to ensure a world class customer experience


• Ability to lift a maximum of 50 lbs based on needs of the role