Process Assistant

Rent the Runway; Arlington (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Sabbatical after 5 years

Employee discounts

Health, vision, dental, FSA

401k match

Company events

Remote Fridays (policy dependent)

Job summary

Rent the Runway in Arlington, TX is seeking a Process Assistant to manage workflow assignments in a fast-paced fulfillment environment. You will assist management with safety, production, cost and quality while supporting a positive employee experience.

The role requires leading by example, resolving workflow challenges, and ensuring adherence to SOPs while promoting continuous improvement. Strong communication and organizational skills are essential.

Qualifications

• Education beyond high school and prior experience leading teams is a plus.
• Positive, can-do attitude and excellent interpersonal skills.
• Ability to work flex shifts, hours, nights and weekends as needed.
• Strong written and verbal communication; bilingual in Spanish is a plus.
• Intermediate computer skills and ability to operate warehouse tools.
• Forward thinkers who can articulate point of view and improve processes.
• Enforce safety guidelines, cleanliness and security standards.
• Ability to quickly recognize and solve workflow challenges with leadership.
• Must operate with urgency and have attention to detail.
• Align with company values to ensure a world-class customer experience.
• Ability to lift up to 50 lbs as required.

Responsibilities

• Maintain strong working knowledge of all processes and policies
• Assist Operations Managers with daily work assignments, labor allocation, and shift start-up meetings
• Quickly recognize, diagnose and solve workflow challenges with leadership to resolve issues
• Actively lead with safety, production, cost and quality at the forefront of all decision making
• Be patient, have strong communication skills and provide effective feedback
• Communicate cross-departmentally
• Implement and monitor continuous improvement processes for the team
• Manage, coordinate and track daily attendance and break periods
• Track and report labor hours and UPH
• Verify SOP/PMV compliance for assigned department and keep stations neat and organized
• Continue onboarding and ramp-up post training
• Be comfortable speaking in front of groups of all sizes
• Support teams through change and embrace continuous improvement
• Partner with trainers and leadership to maintain learning tools
• Communicate feedback to improve operation and employee experience
• Communicate and cooperate with team members and leadership
• Enforce safety guidelines, cleanliness and security standards
• Take on additional duties as assigned by leadership
• Proficient in warehouse management software

Skills

Positive attitude

Interpersonal skills

Written and verbal communication

Bilingual in Spanish

Attention to detail

Urgency

Lifting ability

Forward thinking

Process improvement

Safety awareness

Education

Education beyond high school

Tools

Scanner

Ladder

Warehouse software

Job description

About Rent The Runway

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times.

About Rent The Runway

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times.

Position Overview

The Process Assistant is responsible for managing workflow assignments in a specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience. A Process Assistant is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Responsibilities

• Maintain strong working knowledge of all processes and policies
• Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments
• Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed
• Actively lead with safety, production, cost and quality at the forefront of all decision making
• Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)
• Communicate cross-departmentally
• Implement and monitor continuous improvement processes for the team
• Manage, coordinate and track daily attendance and break periods
• Track and report labor hours and UPH
• Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized
• Continue the onboarding process and ramp-up period post training
• Be comfortable speaking in front of groups of all sizes
• Support teams through change and embrace continuous improvement
• Partner with trainers and leadership to maintain and apply learning tools
• Communicate feedback to better the operation and the employee experience
• Communicate and cooperate with team members and leadership
• Enforce safety guidelines, cleanliness and security standards
• Take on additional duties as assigned by leadership
• Proficient in warehouse management software

Qualifications

• Education beyond high school and prior experience leading teams is a plus
• Have a positive, ‘can-do” attitude and excellent interpersonal skills
• Ability to work flex shifts, hours, nights and weekends as the business dictates
• Strong written and verbal communication; bilingual in Spanish is a plus
• Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
• Forward thinkers with the ability to articulate point of view and improve processes
• Enforce safety guidelines, cleanliness and security standards
• Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership
• Must operate with a sense of urgency and have attention to detail
• Align with the company's core values to ensure a world class customer experience
• Ability to lift a maximum of 50 lbs based on needs of the role

Benefits

• Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
• 401k match - an investment in your future.
• Company wide events and outings - our team spirit is no joke - we know how to have fun!
• Office centric work - our corporate employees and technical leaders have the option to work remotely on Fridays, in accordance with Company policies.

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.