Process Improvement Analyst

Leoforce; Garden Grove (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Comprehensive benefits

Growth opportunities

Competitive compensation

Strong company culture

Job summary

Leoforce in California seeks a Senior Process Improvement Specialist to lead complex initiatives across departments, applying Lean Six Sigma and process mapping to boost efficiency and quality.

You will develop SOPs, dashboards, and KPIs, partner with internal teams and vendors, and drive adoption of new workflows while reporting to executive leadership.

Qualifications

• Bachelor’s degree (related field) required.
• Five+ years in process improvement or operational excellence.
• Strong knowledge of Lean and Six Sigma.

Responsibilities

• Lead cross-functional process improvement initiatives from discovery to implementation and performance measurement.
• Evaluate workflows, controls, and processes to identify inefficiencies and risks.
• Apply Lean, Six Sigma, process mapping, audit, and continuous improvement methods.
• Develop standardized workflows, SOPs, maps, controls, and supporting documentation.
• Manage strategic projects: timelines, deliverables, stakeholder meetings, and tracking.
• Analyze operational and financial data to identify trends and opportunities.
• Develop dashboards, KPIs, and reporting tools for leadership insights.
• Partner with internal teams and external vendors on system implementations and automation.
• Support organizational change by driving adoption of new processes.
• Present findings and recommendations to executive leadership.

Education

Bachelor’s degree in Business Administration, Operations Management, Industrial or Systems Engineering, Healthcare Administration, Public Health, or a related field.

Tools

Excel

Reporting platforms

Data-analysis tools

Job description

Job Details

Key Responsibilities

• Lead complex, cross-functional process improvement initiatives from discovery and root-cause analysis through implementation and performance measurement.
• Evaluate operational workflows, internal controls, and business processes to identify inefficiencies, risks, and opportunities for improvement.
• Apply Lean, Six Sigma, process mapping, audit, and continuous improvement methodologies to improve consistency, scalability, and performance.
• Develop standardized workflows, SOPs, process maps, controls, and supporting documentation.
• Manage strategic projects, establish timelines and deliverables, facilitate stakeholder meetings, and ensure initiatives remain on track.
• Analyze operational and financial data to identify trends, prioritize opportunities, and evaluate project outcomes.
• Develop dashboards, KPIs, and reporting tools that provide leadership with actionable performance insights.
• Partner with internal teams and external vendors on system implementations, workflow automation, technology upgrades, and user acceptance testing.
• Support organizational change by building stakeholder alignment, removing barriers, and driving adoption of new processes.
• Present findings, project updates, and recommendations clearly to executive leadership and stakeholders throughout the organization.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Industrial or Systems Engineering, Healthcare Administration, Public Health, or a related field.
• Five or more years of progressive experience in process improvement, operational excellence, business process optimization, audit, or continuous improvement.
• Demonstrated success independently leading complex, cross-functional projects.
• Strong knowledge of Lean, Six Sigma, root-cause analysis, process mapping, workflow analysis, and performance measurement.
• Experience evaluating internal controls, organizational risk, or audit findings and translating them into sustainable operational improvements.
• Strong project management skills with the ability to manage multiple initiatives and competing priorities.
• Experience analyzing data and developing KPIs, dashboards, or executive reporting.
• Strong communication, facilitation, and stakeholder-management skills.
• Ability to influence change and deliver results without direct supervisory authority.
• Proficiency with Excel, business systems, reporting platforms, and data-analysis tools.
• Ability to travel as needed.

Preferred Qualifications

• Lean Six Sigma Green Belt certification; Black Belt certification is a plus.
• Experience within healthcare, managed care, population health, or another regulated industry.
• Understanding of Agile project management principles.
• Experience working within or supporting a Center of Excellence.
• Experience with systems implementation, workflow automation, or technology optimization.

A bit about us:

--------- Leading provider of care management services for both California and Washington states

Why join us?

• Strong reputation in the community.
• Great leadership and company culture.
• Excellent opportunity to join a growing organization.
• Comprehensive benefits & compensation package.

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