Procedures & Quality Associate - Pilot Support Team

Figure; San Jose (CA); On-site; USD 48,000 - 51,000; Full time

Job summary

Figure is seeking a Responsibilities & Quality Associate for the Pilot Support Team in San Jose, CA. You will translate high-level collect plans into clear SOPs, create visual documentation, and serve as the go-to expert for SOP questions while ensuring data quality and diversity across sessions.

In this six-month fixed-term role, you will monitor SOP adherence, coordinate with staging, inventory, and collect teams, and help scale data collection for the AI models that drive Figure’s humanoid

Qualifications

• Strong ownership and the ability to drive a project from kickoff to final delivery.
• Exceptional attention to detail and a high, consistent quality bar.
• Excellent documentation skills, turning complex instructions into clear SOPs.
• Clear, calm communicator who can field pilot questions on collect content.
• Fully comfortable with Google Suite and Microsoft Office, especially PowerPoints and spreadsheets.
• Highly organized, able to track volume, props, and issues across multiple teams.

Responsibilities

• Translate high-level collect plans into clear, step-by-step SOPs that pilots can follow consistently.
• Build easy-to-follow documentation using annotated photos, short videos, etc.
• Be the first point of contact on SOP questions to staging, inventory, and collect teams.
• Review data collection sessions against established quality standards and SOP adherence.
• Ensure prop usage reflects the output expected through the SOP and manage prop refreshes for diversity.
• Report progress and feedback on collect status to pilot and data collect managers.
• Keep SOPs current as collects evolve and contribute feedback on workflow and tool improvements.

Skills

Ownership

Attention to detail

Documentation

Communication

Organization

Reliability

Collaboration

Tools

Google Suite

Microsoft Office

Job description

Procedures & Quality Associate - Pilot Support Team

San Jose, CA

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are looking for a Data Collection Quality Support specialist to help us maintain the standard of data our pilots collect. Working with Data Collection Team managers and leads, you will turn high-level collect designs into clear, visual SOPs, become the go-to collect content expert pilots rely on, and make sure every collection delivers the volume, diversity, and quality our models need. Your work directly shapes how the AI team trains our robots.

Responsibilities:

• Translate high-level collect plans into clear, step-by-step SOPs that pilots can follow consistently
• Build easy-to-follow documentation using annotated photos, short videos, etc.
• Know each SOP inside out and can serve as the first point of contact on SOP questions to staging teams, inventory teams, and collect teams
• Review data collection sessions against established quality standards, and SOP adherence
• Ensure prop usage in the collect reflects the output expected through the SOP (e.g., orchestrate how to conduct prop refreshes to ensure diversity)
• Report progress and feedback on collect status to pilot and data collect managers
• Keep SOPs current as collects evolve, and contribute feedback on workflow and tool improvements

Requirements:

• Strong ownership: you get the input of the task, can quickly spin up documentation in an hour or so, and can drive a project through from kickoff to final delivery without needing reminders
• Exceptional attention to detail and a high, consistent quality bar
• Excellent documentation skills, with the ability to turn complex instructions into simple, visual SOPs
• Clear, calm communicator who can field pilot questions on collect content
• Fully comfortable with google suite or microsoft office, especially powerpoints and spreadsheets
• Highly organized, able to track volume, props, and issues across multiple teams at once
• Reliable, self-motivated work style and a collaborative spirit within a fast-paced environment

Bonus Qualifications:

• Experience in QA, data review, or operations in a tech or robotics environment
• Familiarity with video or motion data
• A passion for helping scale the deployment of learning humanoid robots

This is a six-month fixed-term agreement, with potential for longer-term opportunities depending on your contributions and interests.

The US hour rate for this full-time position starts at $35/hr for day shift, $37/hr for night shift.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.