SCHEDULER I

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

The Christ Hospital Health Network is seeking a courteous front desk scheduling clerk to manage patient and physician appointments, confirm visits, and input orders into the EMR. You will balance the cash drawer, collect co-pays, and route calls and messages to the appropriate staff.

With 1–3 years of customer service experience and a high school diploma, you will use Microsoft Outlook, Word and Excel and comply with HIPAA privacy guidelines while maintaining a clean, organized reception area.

Qualifications

• High School Diploma or equivalent.
• 1–3 years in customer service, medical office preferred.
• Experience with scheduling and front-desk tasks is preferred.
• Proficiency with Microsoft Office and EMR systems.

Responsibilities

• Answer phones and direct calls to staff; manage messages and routes.
• Greet patients; perform check-in/out and verify insurance coverage.
• Handle co-pays, balance cash drawer, and reconcile deposits.
• Verify referrals and pre-certifications; manage EMR work queues.
• Order office supplies and maintain front desk cleanliness.
• Perform other clerical duties as assigned.

Skills

Verbal communication

Customer service

Multitasking

HIPAA compliance

Phone and messaging

Insurance knowledge

Cash handling

Computer skills

Office etiquette

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMR system

Practice Management System

Job description

Job Description

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor's visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

Responsibilities

• Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician's outlook calendar as needed.
• Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage's as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.
• Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip.
• Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.
• Orders office supplies and maintains front office and reception area cleanliness.
• All other clerical duties as assigned.

Qualifications

EDUCATION

High School Diploma or equivalent.

YEARS OF EXPERIENCE

One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE

Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

1. Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.
2. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
3. Knowledge of health insurance coverage, requirements.
4. Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).
5. Analytical skills required to make decisions based on the facility and clinical situation at hand.
6. Knowledge of and compliance with HIPAA privacy requirements.