Procedure Scheduler - Tower at Parkwest

Tennessee Orthopaedic Alliance; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with over 35 locations across the state. The Procedure Scheduler is responsible for scheduling procedures directly with patients and answering questions they may have.

Primary duties include scheduling, rescheduling and cancelling procedures, coordinating with facilities for availability, educating patients about the procedures, and arranging pre-op clearances and related paperwork.

Qualifications

• Minimum two years of experience in customer services, with at least six months in health care setting.
• Procedure scheduling experience preferred.

Responsibilities

• Responsible for scheduling, rescheduling and cancelling all procedure(s).
• Contacts area facility for available time for procedure.
• Educates patient on all aspects of the procedure that is scheduled.
• Schedules all pre-op clearance appointments with PCP or specialist.
• Coordinates any and all paperwork needed to facility (Including: complete order sets, H & Ps and imaging).
• Coordinates surgical representative through HIPAA compliant channels.
• Works with physician to keep pre-operative, surgical protocols updated.
• Schedules all initial follow-up appointments from procedure.
• Completes informed consents.
• Call in prescriptions according to MD protocol for procedure.
• Scans/sorts all documentation related to completion of duties.
• Other duties as assigned.

Skills

Customer service

Healthcare scheduling

Patient education

Education

High school diploma

Job description

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. Our commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and Accountability guides how we work and how we care for our patients and communities.

Who We Are Defines How We Care

• Culture: A shared commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and taking accountability for our own actions with the belief that every one of us makes a difference.
• Patient Access: Setting the standard for orthopedic care in Tennessee with access to over 35 locations across the state, including Ambulatory Surgery Centers.
• Patient Experience: Building strong and authentic relationships with our patients and communities by unifying through consistent collaboration to deliver exceptional patient experiences.
• Financial Stewardship: Using sound judgement to make responsible financial decisions; minimizing waste and maximizing value.

General Summary

The Procedure Scheduler is responsible for scheduling procedures directly with patients and to discuss any questions that that patient may have.

Essential Job Responsibilities

• Responsible for scheduling, rescheduling and cancelling all procedure(s).
• Contacts area facility for available time for procedure.
• Educates patient on all aspects of the procedure that is scheduled.
• Schedules all pre-op clearance appointments with PCP or specialist.
• Coordinates any and all paperwork needed to facility (Including: complete order sets, H & Ps and imaging).
• Coordinates surgical representative through HIPAA compliant channels.
• Works with physician to keep pre-operative, surgical protocols updated.
• Schedules all initial follow-up appointments from procedure.
• Completes informed consents.
• Call in prescriptions according to MD protocol for procedure.
• Scans/sorts all documentation related to completion of duties.
• Other duties as assigned.

Job Requirements

Education: high school diploma.

Experience: Minimum two years of experience in customer services, with at least six months of experience in health care setting. Procedure scheduling experience preferred.

Equal Opportunity Employer

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