ProCare Process Analyst

Stryker Corporation; Portage (MI); Hybrid; USD 64,000 - 94,000; Full time

Job summary

Stryker Corporation is seeking a ProCare Process Analyst to enhance the ProCare process across the Stryker Medical business, combining technical expertise with cross-functional collaboration. This hybrid role supports field and customer interactions, with duties spanning process management, order entry, and technical troubleshooting.

The role requires strong communication skills, independence, and willingness to travel up to 10%.

Qualifications

• High School graduate.
• Excellent verbal and written communication skills.
• Ability to work independently and exercise sound judgment.
• 10% travel with occasional extended work week.

Responsibilities

• Capital docker cable and accessory process management.
• Trial equipment PM process management.
• Capital order entry.
• Technical troubleshooting.
• Administrative duties.
• Additional ProCare support.
• Effectively communicates with sales reps, customer service, sales support, ProCare, sales operations.
• Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
• Communicates process and systems as well as needs to all affected parties.
• Develops systems of sustainment and communication for all their responsible processes.
• Demonstrates mastery of all support systems and technical tools.
• Accounts for accurate and on time record-keeping as appropriate and in accordance with Stryker specifications per FDA regulations.
• Learns new products, processes, and system by proactively embracing change and developing your skills and experience.
• Explores improvement opportunities through process comprehension and dedication to building organizational capabilities.

Skills

Verbal communication

Written communication

Independent worker

Team collaboration

Customer service mindset

Education

High School diploma

Bachelor's degree in a technical field

Tools

Microsoft Office

Salesforce

SAP

ERP systems

Order entry systems

Job description

Work Flexibility: Hybrid

The ProCare Process Analyst enhances the Stryker Medical business through technical expertise and collaboration with internal departments, developing and refining processes and is committed to strengthening partnerships and instilling customer confidence with every interaction.

Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

Key Responsibilities

• Capital docker cable and accessory process management
• Trial equipment PM process management
• Capital order entry
• Technical troubleshooting
• Administrative duties
• Additional ProCare support

What you will do:

• Effectively communicates with sales reps, customer service, sales support, ProCare, sales operations.
• Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments
• Communicates process and systems as well as needs to all affected parties
• Develops systems of sustainment and communication for all their responsible processes
• Demonstrates mastery of all support systems and technical tools
• Accounts for accurate and on time record-keeping as appropriate and in accordance with Stryker specifications per FDA regulations
• Learns new products, processes, and system by proactively embracing change and developing your skills and experience
• Explores improvement opportunities through process comprehension and dedication to building organizational capabilities

The ProCare Process Analyst answers incoming customer calls, email, requests, inquiries, and other customer service-related needs to support ProCare and Stryker Medical.

What you need:

• High School graduate
• Must exhibit excellent verbal and written communication skills and professional acumen
• Ability to work independently, exercise sound judgment, and elicit support and cooperation from coworkers
• 10% travel with occasional extended work week

Preferred:

• Bachelor's degree in a technical field
• 2 years Customer service or technical support experience
• Demonstrated troubleshooting and problem-solving skills
• PC literate, preferably with Microsoft, Salesforce, SAP, other ERP systems, and applicable order entry systems

United States of America

Pay Ranges: USN: $64,400 - $94,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces! For more information, visit: www.stryker.com