Problem Resolution Specimen Technician

Quest Diagnostics Incorporated; Tucker (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Day 1 Medical (FT 30+ hrs)

401(k) with company match

Employee stock purchase plan

Education assistance

Job summary

Quest Diagnostics Incorporated is seeking a Problem Resolution Specimen Technician in Tucker, GA (Tuesday to Saturday, 12:00 AM to 8:30 AM). Base pay starts at $20.35/hr with potential shift differentials of 10% and 15% for select hours, plus eligibility for annual bonus and comprehensive health benefits.

The role focuses on identifying and solving specimen processing issues, collaborating with Specimen Processing, Referral Testing, and Technical departments to expedite testing and reporting.

Qualifications

• Mandatory one year in Specimen TechIII/related role (internal candidates).
• Preferred three years of lab experience in a production environment.
• Experience in specimen processing and medical terminology is a plus.
• Must meet productivity and quality standards in a fast-paced, biohazard environment.

Responsibilities

• Serve as primary contact for resolution of common specimen problems and coordinate with internal departments to avoid delays.
• Call clients to obtain resolution of problems when needed.
• Interpret specimen tracking data using LIS, logs, and front-end automation to reduce testing delays.
• Handle mislabelled/unlabeled specimens and document corrective actions.
• Retrieve specimens from storage and verify test ordering information and specimen requirements.

Skills

Written communication

Verbal communication

Problem solving

MS Office

Team collaboration

Attention to detail

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Job Description

Problem Resolution Specimen Technician - Tucker, GA, Tuesday to Saturday, 12:00 AM to 8:30 AM

Pay range: $20.35+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This positionactively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen TechIII jobduties, ProblemResolutionTechs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.

Responsibilities

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/orservicefailures
• May be responsible for calling clients to obtain resolution ofproblems
• Demonstrates competency of job duties and SOP’srelated to Specimen Processing problemresolution
• Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g.specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s,reflex tests and custompanels
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patientcare
• Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements andstability
• Responsible for correctly entering TIQs/TNPs
• Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeledspecimens
• Identifies and escalates trending problems to department management as appropriate.
• Working knowledge of MS Office
• Perform all other job duties asassigned

Qualifications

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Required WorkExperience:

Internal candidates will need a minimum of one year in Specimen TechIII/related role.

Preferred Work Experience:

• Minimum of 3 years Lab experience preferably in a production environment
• Laboratory experience with strong Specimen Processing background preferred.
• Medical background preferred which includes medicalterminology applicable to a clinical laboratory.

Physical and Mental Requirements:

• Must meet productivity and quality standards of thedepartment
• Must be able to handle multiple tasks and work in afast-pacedenvironment
• Works in a biohazard environment, practicing good safetyhabits
• Able to sit or stand for longperiods

Skills:

• Must have strong written and verbal communicationskills
• Communicates effectively with all levels of internal and externalstaff
• Ability to professionally handle stressful situations, sensitive and confidential informationwith integrity, and demonstrate a potential for strong independent problem-solvingskills
• Adheres to Quest Diagnostics core values, safety, and compliance policies andprocedures
• Fosters a team-oriented work environment.
• Knowledge of medical and laboratory terminologypreferred
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adheredto
• PC skills including the ability to run reports & use to manage workflow; real-timethru-put

Education

• High School Diploma or Equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.