Sr. Specimen Technician - Hospital

Quest Diagnostics Incorporated; Holyoke (MA); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Day 1 Medical

Well-being programs

Blueprint for Wellness

Mental health program

Vacation and Health/Flex Time

401(k) with company match

Employee stock purchase plan

Education assistance

Job summary

Quest Diagnostics Incorporated in Holyoke, MA is seeking a Sr. Specimen Technician - Hospital to join our team on Monday to Friday, 12:00 PM to 8:00 PM. The role focuses on specimen processing, test send-out, and high-quality customer service in a hospital setting.

Ideal candidates have 3-5 years of specimen processing experience and familiarity with LIS systems and MS Office. Compensation includes pay range $19.41-$23.06 per hour with potential shift differentials and annual incentive

Qualifications

• 3-5 years specimen processing experience in a lab is required.
• Knowledge of hospital LIS systems is preferred.
• Demonstrated data-entry proficiency and accuracy.

Responsibilities

• Process specimens and manage test send-out per policies.
• Troubleshoot issues in specimen workflow and data entry.
• Coordinate with hospital staff and Quest teams.
• Handle inbound client communication with professionalism.
• Assist with supply ordering and documentation.

Skills

Data entry speed

Communication

Interpersonal skills

Problem solving

Multitasking

Adaptability

Collaboration

Education

High School Diploma or Equivalent

Tools

Hospital LIS systems

Microsoft Office Suite

Job description

Sr. Specimen Technician - Hospital - Holyoke, MA, Monday to Friday, 12:00 PM to 8:00 PM

Pay range: $19.41 - $23.06 / hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Hospital Specimen Associate, Senior is responsible for the preparation of patient's specimens in a hospital location where either they are working as the sole Hospital Specimen Associate, Senior in a location or as the leader of a Hospital Specimen Associate, Senior work team. The Hospital Specimen Associate, Senior can perform all Hospital Specimen Associate, Senior duties proficiently while managing advanced problem resolution. They are responsible for meticulous customer service skills that include effective communication, collaboration and quality service.

Responsibilities:

Specimen Processing & Test Send Out Responsibilities

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific)
• Print Quest performed testing reports
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific)

Problem Resolution Responsibilities

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.
• Responsible for Quest pending test management & interface test pending management.
• Identifies and documents any defects in the data entry process, using department defect definitions as a guide. Maintains and reports department quality data to include compliance audits and Best Practice Team reports
• Identifies and escalates trends in quality/service issues and appropriate feedback to supervisors/managers when problems arise

Customer Service Responsibilities

• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization.
• Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.
• Test Down/Test Delay Notification, Quanum downtime notification
• Coordinate Technical Consultation based on performing laboratory.
• Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account.

Qualifications:

Required WorkExperience:

• 3 - 5 years of working experience and previous specimen processing work experience in a lab required

Preferred Work Experience:

• Medical background preferred, which includes medical terminology applicable to a clinicallaboratory
• Previous experience in a production environmentpreferred

Physical and Mental Requirements:

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.
• Works in a biohazard environment, practicing good safetyhabits.
• Able to sit or stand for longperiods.

Skills:

• Handles multiple tasks simultaneously and works in a productionenvironment.
• Hospital LIS Systems knowledge or experience a plus
• Command of Microsoft Office Suite
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills.
• The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
• Communicates effectively with all levels ofstaff.
• Maintains composure while working underpressure.
• Reflects good judgment when determining what action to take when resolvingproblems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt tochange.

Education

• High School Diploma or Equivalent (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.