Problem Resolution Specimen Technician

Quest Diagnostics Incorporated; California; Presencial; USD 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision from Day 1

401(k) with company match

Annual incentive plans

Career advancement opportunities

Education assistance

Employee stock purchase plan

Well-being programs

Flexible Spending Accounts

Descripción de la vacante

Quest Diagnostics Incorporated in West Hills, CA is seeking a Problem Resolution Specimen Technician for a Monday to Friday, 9:00 AM to 5:30 PM schedule. The role emphasizes identifying and solving specimen processing issues to expedite testing and reporting, with chances of performance bonus.

Responsibilities include serving as primary contact for resolving specimen problems, communicating with internal departments, interpreting tracking data, ensuring SOP compliance, and supporting priority

Formación

• Minimum one year in Specimen TechIII or related role.
• Three years lab experience preferred in a production environment.
• Medical background with relevant terminology preferred.

Responsabilidades

• Serve as primary contact for resolution of specimen problems and coordinate with internal departments to prevent delays.
• May contact clients to obtain problem resolution.
• Demonstrate competency in Specimen Processing problem resolution and SOP adherence.
• Interpret specimen tracking data using laboratory information systems and related tools.
• Ensure compliance policies related to test ordering and reporting are followed.
• Assist with prioritizing samples with limited stability and issues impacting client care.

Conocimientos

Problem resolution

Communication skills

MS Office

Laboratory terminology

Stress management

Educación

High School Diploma or Equivalent

Herramientas

MS Office

Descripción del empleo

Job Description

Problem Resolution Specimen Technician - West Hills, CA, Monday to Friday, 9:00 AM to 5:30 PM

Pay range: $25.40 - $29.15 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This positionactively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen TechIII jobduties, ProblemResolutionTechs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.

Responsibilities:

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/orservicefailures
• May be responsible for calling clients to obtain resolution ofproblems
• Demonstrates competency of job duties and SOP’srelated to Specimen Processing problemresolution
• Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g.specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s,reflex tests and custompanels
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patientcare
• Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements andstability
• Responsible for correctly entering TIQs/TNPs
• Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeledspecimens
• Identifies and escalates trending problems to department management as appropriate.
• Working knowledge of MS Office
• Perform all other job duties asassigned

Qualifications:

Required Work Experience:

Internal candidateswill need a minimum of one year in Specimen TechIII/relatedrole.

Preferred Work Experience:

• Minimum of 3 years Lab experience preferably in a production environment
• Laboratory experience with strong Specimen Processing background preferred.
• Medical background preferred which includes medicalterminology applicable to a clinical laboratory.

Physical and Mental Requirements:

• Must meet productivity and quality standards of thedepartment
• Must be able to handle multiple tasks and work in a fast-pacedenvironment
• Works in a biohazard environment, practicing good safetyhabits
• Able to sit or stand for longperiods

Skills:

• Must have strong written and verbal communicationskills
• Communicates effectively with all levels of internal and externalstaff
• Ability to professionally handle stressful situations, sensitive and confidential informationwith integrity, and demonstrate a potential for strong independent problem-solvingskills
• Adheres to Quest Diagnostics core values, safety, and compliance policies andprocedures
• Fosters a team-oriented work environment.
• Knowledge of medical and laboratory terminologypreferred
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adheredto
• PC skills including the ability to run reports & use to manage workflow; real-timethru-put

Education

• High School Diploma or Equivalent (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.