Problem Resolution - 3rd Shift

Foot Locker; Sparks (NV); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

30% employee discount

Paid Time Off

Medical, Dental, and Vision Coverage

401(k) with company match

Life Insurance

Job summary

Foot Locker in Sparks, Nevada is looking for a Problem Resolution associate. This role involves handling problem cartons, customer returns, and ensuring inventory accuracy. Ideal candidates will have a high school diploma, preferably 6+ months of warehouse experience, and be able to operate RF scanning devices. Benefits include a competitive wage of $21.00/hour plus shift incentives, a 30% employee discount, and opportunities for development and advancement in a climate-controlled environment.

Qualifications

• 6+ months of experience in a warehouse facility preferred.
• Ability to read, write, and conduct business-related mathematics.
• Basic proficiency in English for safety instructions.

Responsibilities

• Use RF scanning device and warehouse equipment to identify and fix errors.
• Communicate recurring issues to supervisors.
• Prioritize tasks to meet goals and deadlines.
• Follow all safety procedures and protocols.

Skills

RF scanning device operation

Mathematical analysis

Data entry

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Surface

Warehouse equipment (hand trucks, box cutters)

Job description

Overview

The Problem Resolution associate handles problem cartons, customer returns, data entry, and non-standard receipts within the warehouse. They are also responsible for ensuring all cartons/inventory are correct and accurate in a timely manner.

3rd Shift: Sunday-Thursday 11pm-7:30am

Responsibilities

• Accurately use and operate an RF scanning device, Microsoft Surface/Computer/Beumer PC interface, and SCI to identify problems and fix errors
• Recognize and communicate reoccurring issues to Lead, Utility, or Supervisor, including monitoring for increase of problem cartons
• Put away overages, fix inventory discrepancies, and cycle count Speed Cell locations
• Prioritize tasks in order to complete goals within set time limits
• Use knowledge about Divisions, SKUs, and sizes to complete assigned tasks
• Use knowledge about PO, PPC, and product description to complete assigned tasks
• Properly follow company and OSHA safety procedures
• Follow daily procedures and protocols as set forth in job orientations and trainings
• All other duties as assigned

Physical Demands

• Required to stand (stationary position) during scheduled hours. Hours usually include weekends, evenings and holidays in conjunction with labor regulations.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job the employee is regularly required to communicate using various methods.
• Kneeling, stooping, using stairs, reaching, pulling and moving weights of 0-25 pounds constantly and 25-40 pounds occasionally and over 40 pounds seldomly with or without assistance as needed.
• Ability to move up to 40 pounds at least 25 feet in distance occasionally with assistance as needed.
• Based on business necessity associates may be required to temporarily work in other locations that require different physical demands.

Work Environment

This position works in a warehouse setting, with limited outdoor exposure during the workday. This role routinely uses standard warehouse equipment such as hand trucks, box cutters, RF scanner, and tape dispensers. Based on business necessity, associates may be required to temporarily work in other locations that require different physical demands.

Qualifications

• High School Diploma or GED
• 6+ months of previous experience in a warehouse facility (strongly preferred)
• Able to work in a fast-paced environment
• Ability to read, write, conduct business-related mathematics, and analyze data as required
• Basic proficiency in speaking and understanding English to comprehend safety instructions, participate in safety drills and effectively communicate in case of emergencies. This requirement is critical to maintain a safe working environment for all employees. It is not a requirement of Foot Locker that employees speak English only while at work.

Benefits

• Base rate paid bi-weekly: $21.00 / hr
• Shift incentive: $1.25 per hours worked
• Foot Locker employee discount: 30% off in-store and online
• Paid Time Off
• Medical, Dental, and Vision Coverage
• Flexible Spending Account
• 401(k) with company match & Roth option
• Life Insurance
• Climate Controlled Environment
• Development and Advancement Opportunities
• Education Reimbursement Program