Probation Administrative Support Specialist

Franklin-County-Court-of-Common-Pleas; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Franklin County Court of Common Pleas in Columbus, OH is seeking an Administrative Support role to contribute to a strong staff environment. You will perform data entry, scheduling of offenders for PSI, receptionist duties, and maintain case management data with fidelity.

The position requires interacting with accused and/or convicted offenders, adherence to department policies, and excellent communication with staff and the public. This role supports the Adult Probation Department’s operations.

Qualifications

• High school diploma or GED required.
• Minimum one year of clerical experience.
• Minimum two years of computer operations experience.
• English communication skills sufficient for in-person and phone interactions.
• Ability to interact with accused or convicted offenders.

Responsibilities

• Promote and adhere to the Vision, Mission, Core Principles and Values of the Probation Department.
• Foster an inclusive and culturally competent work environment.
• Maintain effective lines of communication with all staff and stakeholders.
• Greet and provide assistance to the general public and Court personnel individuals.
• Create new cases in the case management database.
• Enter data into various systems.
• Schedule offenders for PSI appointments utilizing calendars in the case management database.
• Answer phone lines and direct callers to appropriate locations/personnel.
• Maintain the lobby and wait time for offenders by utilizing the check-in calendar in the case management database.
• Provide attorneys with PSI reports.

Skills

Clerical accuracy

Data entry

Communication skills

Customer service

English proficiency

Computer operations

Education

High school diploma or GED

Tools

Case management system

Job description

Franklin County Court of Common Pleas in Columbus, OH is seeking an Administrative Support role to contribute to a strong staff environment. You will perform data entry, scheduling of offenders for PSI, receptionist duties, and maintain case management data with fidelity.

The position requires interacting with accused and/or convicted offenders, adherence to department policies, and excellent communication with staff and the public. This role supports the Adult Probation Department’s operations.