Probation Support Services Assistant

Cuyahoga County Juvenile Court; Cleveland (OH); On-site; USD 42,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Paid time off

OPERS retirement

Job summary

Cuyahoga County Juvenile Court is hiring a Probation Support Services Assistant in Cleveland. The role supports ODYS commitments, coordinates intake and paperwork, and acts as liaison among ODYS, detention, probation, court, and transport partners.

Responsibilities include handling intake processing, record room management, court system updates, and serving as a lead in the absence of the PSS Supervisor. A degree in a court or legal environment is required.

Qualifications

• Bachelor’s Degree or equivalent experience in a Court or legal environment.
• Equivalency: Two years of related experience equals one year of education.
• Three months of work experience in a Court or law office environment preferred.

Responsibilities

• Coordinate ODYS commitments and intake paperwork.
• Serve as liaison between ODYS, Detention Center, Probation, Parole, court, and transport partners.
• Manage Probation Record Room and court system updates.
• Lead in the absence of the PSS Supervisor.

Skills

Communication

Teamwork

Detail-oriented

Microsoft Office

Education

Bachelor's Degree or equivalent in court/legal environment

Tools

Microsoft Office

Job description

Job Title: Probation Support Services Assistant Salary Grade: 13 Division/Department: Court Administration/Probation Services Salary: $41,527-$ 43,188.08 commensurate with experience

Reports To: Probation Support Services Supervisor Date Posted: 9/25/26

FLSA Status: Non-Exempt Last Revised: 4/15/24

Benefits of Employment

Insurance: Comprehensive Health, Dental, Vision, Life and an Employee Assistance Program. Supplemental Life may be purchased at group rates.

Paid Time Off: Twelve (12) holidays, vacation time (after 6 months) of three (3) weeks per year for the first eight (8) years of service, and sick time.

Retirement: Ohio Public Employees Retirement System (OPERS) with 14% annual employer contribution and Deferred Compensation Plans.

Job Summary

The Probation Support Services (PSS) Assistants main responsibility is to complete all ODYS Commitments, facilitate scheduling, acts as the liaison between ODYS, Detention Center, Probation, Parole, Court Room, and Sheriff’s Transport partners, problem-solve all Intake delays, and submit and review Intake Packet paperwork for completeness. Additionally, the PSS Assistant is to provide excellent service for in-person and incoming phone calls to youth, families, legal guardians, attorneys, agencies, and all other visitors. Other daily tasks will include Record Room management, Police Reports, court management system updates, and Probation Case Assignments. Lastly, the PSS Assistant will act as lead in absence of the PSS Supervisor.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements.

The Probation Support Services (PSS) Assistant works directly with the PSS Supervisor to maintain Probation standards, assign staff work, assist in staff performance evaluations and development, and ensure completion of operational needs within the unit. This position is responsible for observing trends in the unit and recommending process improvements to the PSS Supervisor and supervising the unit in the absence of the supervisor as assigned.

This position also functions as the Ohio Department of Youth Services (ODYS) Liaison and is responsible for ensuring the timely completion of juvenile commitments to ODYS.

Interviews families of youth who are committed to ODYS and review ODYS commitment packets for accuracy.

Maintains open communication with ODYS Intake offices and Juvenile Parole Officers.

Facilitates ODYS transportation through the Sheriff’s Department.

Maintains a working knowledge of each staff member’s position within the unit.

Completes probation intake work assignments to include: processing investigation and supervision probation cases, processing interstate/intrastate cases, directing case assignment, processing juvenile fingerprinting and DNA collection, and managing and maintaining probation record room and database.

Communicates with Judges, Magistrates, and other Courtroom and Court personnel regarding case flow process and other PSS concerns.

Coordinates, analyzes and recommends modifications for work-flow processes in the PSS Record Room and Intake Unit.

Performs other duties as assigned.

Supervisory Responsibilities

Has no direct supervisory responsibility for staff members.

Equipment Operated

Standard office equipment and office technology such as copy machines, personal computers and telephones.

Confidential Data

All court-related information regarding hearings, etc. that the employee may come in contact with by working in the facility.

Working Conditions

Works in a general office setting with moderate noise levels.

Usual Physical Demands

While performing the duties of this job, the employee is required to sit, to speak clearly, and to hear. The employee must occasionally lift and/or move up to 10 pounds.

Knowledge, Qualifications, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

A thorough understanding of Court operations (demonstrable knowledge of iCase preferred). Must be willing to work as part of a team. Demonstrated ability to communicate effectively both verbally and in writing. Excellent interpersonal; problem solving and leadership skills. Ability to work effectively under deadlines and pressure. Affinity to detail. Well organized, with the ability to keep accurate records. Must demonstrate excellent customer service skills. Well organized, efficient in managing time, able to maintain a high level of confidentiality. Must be a self-starter and able to work independently with minimum supervision. Must have experience with Microsoft Office: Word and Excel.

Education and/or Experience

Bachelor’s Degree or equivalent experience in a Court or legal environment. Equivalency: Two (2) years of related experience equals one (1) year of education.

AND

Three (3) months of work experience in a Court or law office environment, prefer a candidate with office supervisory experience.

Licensure or Certification Requirements

None

Court Expectations of Employee

In accomplishing the responsibilities of this position, the Court expects that the employee will adhere to the mission and values of the Court as well as all Court policies and procedures. In addition, while carrying out the duties of this position, the employee is expected to model high ethical conduct on and off the job, and exhibit a professional and respectful demeanor with all Court employees.

Court Mission Statement

To administer justice, rehabilitate juveniles, support and strengthen families, and promote public safety.

EEO/ADA/SMOKE-DRUG FREE ENVIRONMENT

Ohio Relay Service 1-800-750-0750