Proactive Service Advisor | Flexible Scheduling

McCandless Truck Center; Sparks (NV); In loco; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Descrizione del lavoro

McCandless Truck Center is seeking a Service Advisor to oversee daily service reception, manage inquiries through invoicing, and support long-term customer relationships. The role emphasizes proactive engagement, shop efficiency, and high-quality service in a dealership setting.

Responsibilities include leading service sales, coordinating scheduling, and ensuring accurate communication with customers while maintaining safety standards and teamwork within the department.

Competenze

• Understand operational processes to improve service performance.
• Maintain up-to-date product knowledge of International and IC Bus products.
• Uphold safety and health standards in the workplace.
• Use software and IT effectively for daily tasks.
• Communicate openly and respectfully with stakeholders.
• Deliver exceptional service and maintain client relationships.
• Take initiative and drive solutions.
• Plan and prioritize to meet goals.
• Identify and resolve issues; escalate when needed.
• Collaborate to support a cohesive team.

Mansioni

• Proactively generate and prioritize leads by reviewing repair history and diagnostics.
• Drive service sales by assessing needs, recommending maintenance, and creating work orders.
• Maximize shop efficiency by planning work time and coordinating resources.
• Ensure a positive customer experience by welcoming customers and confirming appointments.
• Build long-term relationships by reviewing completed work and scheduling follow-ups.
• Foster a collaborative culture within the service department and pursue development.

Conoscenze

Business acumen

Product knowledge

Safety standards

IT literacy

Customer communication

Customer relationship

Initiative

Problem solving

Planning and prioritization

Teamwork

Formazione

High school education or equivalent

Dealership experience recommended

Further education in a relevant field

Descrizione del lavoro

McCandless Truck Center is seeking a Service Advisor to oversee daily service reception, manage inquiries through invoicing, and support long-term customer relationships. The role emphasizes proactive engagement, shop efficiency, and high-quality service in a dealership setting.

Responsibilities include leading service sales, coordinating scheduling, and ensuring accurate communication with customers while maintaining safety standards and teamwork within the department.