Proactive Accounts Receivable & Collections Specialist

Fire Protection Services, LLC; Perry (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive base salary

Company health insurance

401(k)

Comprehensive PTO

Growth opportunities

Team-oriented culture

Job summary

Fire Protection Services, LLC is currently seeking an Accounts Receivable Specialist to join our team. This role focuses on timely collection of payments and maintaining accurate AR records while delivering excellent customer service. The ideal candidate is proactive, organized, and comfortable calling customers to resolve balances.

You will work with Sales and Operations to resolve billing issues, post payments, and generate invoices, contributing to our financial health and growth.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2+ years of AR, collections, customer service, or related accounting experience preferred.
• Comfortable making outbound calls and requesting payment.
• Strong attention to detail, accuracy, and organization.
• Excellent verbal and written communication; able to work independently.

Responsibilities

• Make a high volume of outbound calls daily to customers regarding outstanding balances.
• Proactively follow up with customers by phone and email on past-due accounts.
• Obtain payment commitments and follow through to ensure commitments are met.
• Take ownership of assigned accounts and work to reduce outstanding AR.
• Research and resolve billing discrepancies, missing invoices, and service questions.
• Maintain detailed notes documenting collection activity and customer communication.
• Prioritize accounts based on aging, balance, urgency, and collection risk.
• Process and post customer payments, including checks, ACH, and credit cards.
• Generate and send invoices, statements, and supporting documentation timely.
• Collaborate with Sales, Operations, and other teams to resolve billing issues.

Skills

Customer service

Organization

Communication

Attention to detail

Follow-up

Problem solving

Phone communication

Ownership

Measurable goals

Team collaboration

Education

High school diploma or equivalent

Associate degree in accounting/finance (preferred)

Tools

QuickBooks

Job description

Fire Protection Services, LLC is currently seeking an Accounts Receivable Specialist to join our team. This role focuses on timely collection of payments and maintaining accurate AR records while delivering excellent customer service. The ideal candidate is proactive, organized, and comfortable calling customers to resolve balances.

You will work with Sales and Operations to resolve billing issues, post payments, and generate invoices, contributing to our financial health and growth.