Pro Stock Sales Associate

Plimpton & Hills Corp; Springfield, Northern (MA, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Opportunities for professional growth

Job summary

Plimpton & Hills Corporation is seeking a full-time HVAC product and order associate at our Springfield, MA branch. You will assist customers, locate products, and process orders while upholding safety and service standards.

Ideal candidates have HVAC knowledge and counter sales experience, with a focus on accurate order filling, pricing inquiries, and exceptional customer service.

Qualifications

• HVAC experience and knowledge required.
• Counter sales experience preferred.
• Familiarity with industry’s rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.

Responsibilities

• Actively seek opportunities to help customers.
• Locate and obtain ordered products for customers.
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Address questions about product, pricing and availability.
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary.
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.

Skills

HVAC experience

Counter sales

Industry regulatory knowledge

Customer focus

Education

High school diploma or GED

Job description

Description

Company Overview:

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve.

Position Purpose:

Assist customers and fill their HVAC product orders while maintaining the highest level of internal and external customer service and maintaining company safety standards. May also assist plumbing and heating customers with their orders at times. Keep knowledge of HVAC parts and supply up to date and accurate. This is a full-time position based at our Springfield, MA branch.

Essential Functions:

• Actively seek opportunities to help customers.
• Locate and obtain ordered products for customers.
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Address questions about product, pricing and availability.
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary.
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.

Compensation & Benefits:

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Experience, Education & Skills:

• HVAC experience and knowledge required.
• Counter sales experience preferred.
• Familiarity with industry’s rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.