Pro Stock Sales Associate

PLIMPTON & HILLS CORP INC; Springfield (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Paid holidays

Professional development

Job summary

Plimpton & Hills Corporation, a leading Northeast plumbing, heating and HVAC distributor, seeks a full-time Springfield, MA associate. You will assist customers, fill HVAC orders, and provide expert product knowledge while upholding safety and service standards.

Responsibilities include processing orders, answering questions, maintaining catalogs, and coordinating with warehouse staff. A strong HVAC background and customer focus are essential to succeed in this role.

Qualifications

• HVAC knowledge and experience required.
• Counter sales experience preferred.
• Familiarity with industry rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.

Responsibilities

• Actively seek opportunities to help customers.
• Locate and obtain ordered products for customers.
• Assist in handling defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Address questions about product, pricing and availability.
• Maintain up-to-date product catalogs and remove expired ones.
• Safely move products of varying weights as needed.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally.
• Accurately input and fill customer orders.
• Read and identify numbers for accurate order filling.

Skills

HVAC experience

Counter sales

Customer service

Industry regulations knowledge

Team collaboration

Education

High school diploma or GED

Tools

Forklift operation

Job description

Description

Company Overview:

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve.

Position Purpose:

Assist customers and fill their HVAC product orders while maintaining the highest level of internal and external customer service and maintaining company safety standards. May also assist plumbing and heating customers with their orders at times. Keep knowledge of HVAC parts and supply up to date and accurate. This is a full-time position based at our Springfield, MA branch.

Essential Functions:

• Actively seek opportunities to help customers.
• Locate and obtain ordered products for customers.
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Address questions about product, pricing and availability.
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary.
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.

Compensation & Benefits:

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Experience, Education & Skills:

• HVAC experience and knowledge required.
• Counter sales experience preferred.
• Familiarity with industry’s rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.