Pro Shop Specialist

Taleo; Aspen, Northern (CO, KY); Hybrid; USD 18,000 - 26,000; Part time

Job summary

The City of Aspen is seeking a Golf Pro Shop Specialist I-III for the Aspen Golf Club on an intermittent basis during the golf season. You will greet guests, assist with reservations and check-ins, and help manage events while upholding the Club’s standards of service and excellence.

Responsibilities include maintaining retail operations, processing transactions, and supporting technology systems used in the shop. A strong emphasis on customer service and teamwork is required.

Qualifications

• Experience in retail, hospitality or golf operations preferred.
• Strong skills in customer service, cash handling, reservation management, inventory tracking and technology systems.

Responsibilities

• Provide friendly, welcoming and professional service to guests, including reservations, check-ins and inquiries about golf activities.
• Handle retail transactions accurately and support merchandising and inventory.
• Use reservation, POS and computer systems to support golf shop operations and answer phone calls.

Skills

Customer service

Cash handling

Reservation management

Inventory tracking

Technology systems

Education

High School Diploma or GED

Tools

POS system

Microsoft Word

Microsoft Excel

Outlook

Job description

The City of Aspen is an Equal Opportunity Employer

Job Title: Golf Pro Shop Specialist I-III (Depending on Experience)

Department: Golf

Classification: Non-Exempt; Intermittent

Golf Season: April 1, 2026 – October 31, 2026

Pay Range: (Depending on Experience)

• Golf Pro Shop Specialist I (hourly): $17.32/min - $19.06/mid - $20.79/max
• Golf Pro Shop Specialist II (hourly): $19.14/min - $21.11/mid - $23.08/max
• Golf Pro Shop Specialist III (hourly): $21.16/min - $23.28/mid - $25.40/max

Position Summary: This intermittent role provides outstanding customer service, ensuring that guests are warmly greeted, assisted, checked in, and informed about all activities and events at the Aspen Golf Club. The Pro Shop Specialist supports golf shop operations, retail, events, and overall guest experience while upholding the Club’s standards of professionalism and excellence.

Supervision Exercised and Received: This position reports directly to the Golf Managers and the Golf Professional staff.

Essential Job Functions:

Guest Service & Engagement

• Provides friendly, welcoming, and professional service to all guests, consistently exceeding customer service standards.
• Assists guests with reservations, check-ins, and questions about golf instruction, leagues, tournaments, policies, and rules.

Retail & Point of Sale Operations

• Handles retail transactions accurately, including cash, credit, and POS system operations.
• Assists with retail inventory by stocking, organizing, reporting, and supporting merchandising efforts.
• Supports sales initiatives and promotional events to enhance guest experience and revenue.

Administrative & Technology Support

• Uses reservation, POS, and other computer systems to support golf shop operations efficiently.
• Answers and directs phone calls professionally, providing information and assistance as needed.

Qualifications & Experience

• Demonstrates experience in retail, hospitality, or golf operations (preferred).
• Shows strong skills in customer service, cash handling, reservation management, inventory tracking, and technology systems.

City Organizational Values:

• Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
• Other duties as assigned.

Core Competencies:

• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities, and challenges.
• Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
• Team Building: Works to build and maintain high performing teams to includes appreciating differences and reinforcing a sense of belonging.
• Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.
• Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems and considers solutions.
• Business Acumen: Demonstrates understanding of business processes, objectives, and goals.
• Golf Expertise: Knowledge of the materials and methods used in golf course upkeep and construction.
• Safety: Knowledge of safety policies, procedures, and strategies relevant to the Golf Department.

Minimum Requirements:

Education:

High School Diploma or GED equivalent, but not required.

Experience:

Golf course experience is preferred but not required. Customer service and teamwork experience in fast-paced golf, retail, outdoor, or community settings is also helpful but not required.

Technical Knowledge:

Must be able to use a computer for clocking in/out, replying to emails, checking schedules. Must be proficient with Microsoft Word, Excel, Outlook (Email), and have a basic understanding of online computer-based technology applications, which includes accessing web-based platforms.

Licenses & Certifications:

Must be a minimum of 16 years of age and possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date.

Preferred Candidate:

• Basic golf knowledge and understanding of golf operations.
• Strong communication, enthusiasm, and engagement skills

NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.

Position Type and Work Hours:

• Intermittent, less than 29 hours per weeks: Hours may vary depending on depending on operational needs and golf season
• Hours will vary depending on operational needs and golf season, typically ranging from 8 hours per week up to the intermittent position limit.
• Golf Season: April 1, 2026 – October 31, 2026
• May be opportunity to extend employment beyond the golf season depending on operational needs.
• This position may work as early as 4:30 am and work as late as 11:00 pm
• Standard golf shop hours, during the Peak Season: 6:00 am to 8:00 pm
• Must be able to work weekends and holidays

Work Environment:

Indoors (70%):

Office environment at facility

Outdoors/Off-Site (30%):

Outdoor recreational golf facilities. Position will be exposed to outdoor working conditions in all types of weather. Will attend meetings, trainings, and conferences at a variety of city facilities and areas.

Physical Demands:

• Visual Acuity: Ability to bring objects into focus.
• Balancing: Maintaining equilibrium.
• Bending: Bending or position oneself to move an object from one level to another.
• Carrying: transporting or moving an object.
• Crouching: Bending body downward and forward by bending leg and spine.
• Climbing: Ascending or descending stationary objects.
• Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
• Gripping/Grasping: Ability to apply pressure with fingers and palm.
• Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
• Hearing: Perceiving and comprehending the nature and direction of sounds.
• Kneeling: Bending legs at knees to come to rest on knee or knees
• Lifting: Moving objects weighing no more than 50 pounds from one level to another.
• Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.
• Reaching: Extending the hands and arms or other device in any direction.
• Repetitive motions: Making frequent or continuous movements.
• Sitting: Remaining in a stationary position.
• Standing: Ability to sustain position for a period of time.
• Stooping: Bending body downward and forward by bending spine at the waist.
• Talking: Communicating ideas or exchanging information.
• Walking: Ability to move to traverse from one location to another.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.