Golf Operations Manager

Town-of-Gypsu; Gypsum (CO); On-site; USD 72,000 - 101,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(a) with 8% match

15 Paid Holidays

Paid PTO & Sick Time

Career development and training

Employee Assistance Program (EAP)

Wellness program

Job summary

Town of Gypsum seeks a Golf Operations Manager to oversee daily golf course operations, marketing, and tournament logistics. You will supervise staff, coordinate merchandising, and support teaching programs to deliver an exceptional golf experience.

Responsibilities include administrative duties, vendor coordination, and on-site event management, with a focus on growth and customer satisfaction. A Colorado residency is required.

Qualifications

• High school diploma or GED required with two years in Pro Shop operations.
• 1–2 years golf industry experience preferred; teaching experience beneficial.
• Excellent communication and leadership skills required.

Responsibilities

• Supervise Golf Shop, cart barn and outside services staff.
• Approve time sheets and coordinate HRIS entries.
• Oversee performance reviews with Golf Director and HR Manager.

Skills

Communication

Leadership

Golf staff management

Merchandising

Golf shop operations

Education

High school diploma or GED

Tools

MS Office

Tyler Tech

Ascentis

Apple Developer

Gallus Golf App

Golf Genius Software

Operation 36 app

Club Prophet

Job description

Job Title: Golf Operations Manager
Department: Golf Course
Reports To: Golf Director
Fulltime Year Round: Yes
Benefits: Yes
Salary (Exempt): $72,473 – $101,462 DOQ
Closing: 09/30/2026

SUMMARY
Assist the Golf Director on-site as needed with the management of golf operations including coordinating and tracking play, protecting and controlling assets, supervising outside and inside golf staff, assisting with merchandising functions, assisting with tournament development and operations, organizing teaching programs, and providing other professional services to ensure an exceptional golf experience.

SUPERVISION RECEIVED
Works under the direct supervision of the Golf Director.

SUPERVISORY RESPONSIBILITIES
Directly supervises Golf Shop Attendants and Outside Service staff.
Supervises pro-shop, outside services, and carts staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties may include but are not limited to the following. Other duties may be assigned.

Operations Responsibilities

• Supervise employees in the Golf Shop, the cart barn, and outside services.
• Review and approve employee time sheets and submit them in a timely manner to the Town’s HRIS software.
• In collaboration with the Golf Director, conduct performance reviews for all directly supervised employees.
• In collaboration with the Human Resources Manager, ensure that supervised employees meet all Town requirements for training, discipline, attendance, and performance.
• Cover shifts in the Golf Shop during shoulder seasons or as needed.
• Assist customers with inquiries, purchases, and product recommendations at the Golf Shop.
• Maintain and update golf course rules, obligations of passholders, etc., and make sure they are posted or otherwise accessible to the public.

Marketing Responsibilities

• Develop and implement marketing strategies to promote golf tournaments and events.
• Create and manage marketing campaigns across social media, email, and digital advertising.
• Assist in creating marketing materials including brochures, flyers, banners, and online content.
• Conduct market research and analyze trends to identify opportunities for growth.
• Collaborate with the team to execute marketing initiatives and promotions.

Tournament Operations Responsibilities

• Coordinate tournament logistics including scheduling, player registration, and on-site operations when needed.
• Ensure smooth execution of golf tournaments by overseeing event planning and on-site management.
• Work closely with vendors, sponsors, and participants to deliver a successful tournament experience.
• Manage communication with players, staff, and volunteers before, during, and after tournaments.
• Handle post-tournament activities such as results reporting, feedback collection, and follow-up.
• Support tournament operations by coordinating merchandise sales and promotions.

Administrative Duties

• Process and verify incoming invoices for accuracy and completeness.
• Maintain organized records of invoices and payments for financial reporting.
• Communicate with vendors and suppliers regarding invoice discrepancies or issues.
• Prepare and submit invoices to clients or customers in a timely manner.

Operation 36 and/or other Teaching Programs

• Organize and coordinate schedules for all teaching program sessions.
• Assist in promoting the program to attract new participants and retain existing ones.
• Provide support to instructors and participants to ensure a positive learning experience.

Website and App Management

• Maintain and update the golf course website and mobile app with relevant content and information.
• Ensure a user-friendly experience for visitors and members.
• Monitor online store orders and manage fulfillment for Gypsum Creek Golf Course.

Purchasing and Inventory Management

• Source and procure inventory items for the Golf Shop, tournaments, and teaching programs.
• Negotiate with suppliers to obtain competitive pricing and favorable terms.
• Coordinate with team members to ensure adequate stock availability and prevent shortages.

Position Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication and leadership skills, with the ability to develop employees and foster a team environment.
• Proficient in computer software including MS Office, Tyler Tech, Ascentis, Apple Developer, Gallus Golf App, Golf Genius Software, Operation 36 app and software, Club Prophet, etc.
• Competency with organizing instructional programs and managing tournaments.
• Merchandising and golf shop operational skills.
• Experience in the golf/hospitality/service industry preferred.
• Ability to establish successful working relationships internally and externally.
• Ability to deal effectively with angry, irate, or disgruntled customers.
• Knowledge of golf industry software, golf brands, and organizations preferred.

EDUCATION / EXPERIENCE

Graduation from high school or GED equivalent and two years’ experience in Pro Shop operations. 1–2 years golf industry experience preferred, with a minimum of one year teaching experience required.

OR

Any combination of education, training, and experience which provides the required knowledge, skills, and abilities.

Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employees only)

Great Benefits!

• Comprehensive and low-cost medical, dental, and vision insurance
• 401 (a) with employer 8% match & 457 (b)
• 15 Paid Holidays
• Paid PTO & Sick Time
• Career development and training opportunities
• Employee Assistance Program (EAP)
• Wellness program

SPECIAL REQUIREMENTS

• Must be physically capable of operating vehicles safely, possess a valid driver’s license, and have an acceptable driving record. Use of a personal vehicle for Town business is prohibited if the employee is not authorized to drive a Town vehicle or does not have personal insurance coverage.
• Must be a full-time resident of Colorado and hold a valid Colorado driver’s license.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Sitting, standing, or walking for extended periods; adequate eyesight, hearing, and speech; ability to operate necessary equipment; able to lift up to 40 lbs.
• Indoor golf shop environment; exposure to varying weather conditions and golf-related hazards on the course; working with moving objects and vehicles.

Residency Requirement:Applicants must be residents of the State of Colorado.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

We are an equal opportunity employer. At the Town of Gypsum, we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Town of Gypsum is also committed to compliance with the Americans with Disabilities Act (ADA). Individuals who would like to request an accommodation may contact us at [e-mail].

This position is currently accepting applications.