Pro Shop Manager: Drive Sales & Elite Customer Experience

Mouratoglou; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Mouratoglou in Orlando, FL seeks a Pro Shop Manager to oversee daily operations and drive commercial performance of the Pro Shop while delivering a premium customer experience.

You will blend retail management, customer service and operational skills in a fast-paced sports environment, leading a small team, coordinating stock, merchandising and POS activities, and partnering with the Tennis Director to enhance programs and events for clients.

Qualifications

• Previous experience in retail, sports, hospitality, or a similar customer-facing environment.
• Strong commercial mindset and excellent customer service.
• Organized, reliable and detail-oriented.
• Capable of managing multiple priorities in a fast-paced environment.
• Hands-on, proactive and solution-oriented.
• Strong team spirit and communication skills.
• Knowledge of tennis and tennis equipment is a strong plus.

Responsibilities

• Manage the day-to-day operations of the Pro Shop
• Drive sales and provide personalized product recommendations to clients
• Manage inventory, stock levels, replenishment and purchasing
• Ensure attractive merchandising in line with Mouratoglou brand standards
• Oversee point-of-sale transactions and maintain accurate sales and inventory records
• Coordinate apparel, equipment and special orders
• Supervise the Pro Shop team, including scheduling and daily organization
• Maintain a clean, welcoming and well-organized retail environment
• Work closely with the Tennis Director and on-site teams to support programs, events and the overall client experience
• Contribute to the profitability and commercial development of the Pro Shop

Skills

Retail management

Customer service

Operations

Team leadership

Merchandising

POS

Communication

Tools

POS software

Job description

Mouratoglou in Orlando, FL seeks a Pro Shop Manager to oversee daily operations and drive commercial performance of the Pro Shop while delivering a premium customer experience.

You will blend retail management, customer service and operational skills in a fast-paced sports environment, leading a small team, coordinating stock, merchandising and POS activities, and partnering with the Tennis Director to enhance programs and events for clients.