Pro Shop Lead - Guest Experience & Operations

American Golf Corporation; San Leandro (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

American Golf Corporation seeks a Pro Shop Manager to oversee golf shop operations, guest service, sales, and staff leadership at our San Leandro course. You will ensure cash handling, reservations, and inventory controls.

Ideal candidates have 1–2 years in customer service, strong communication, and the ability to work evenings, weekends, and holidays. Knowledge of golf operations is a plus. This role offers a dynamic environment and opportunities to contribute to a welcoming member experience.

Qualifications

• 1–2 years in customer service, ideally golf, hospitality, or entertainment.
• Flexible schedule with availability for evenings, weekends, and holidays.
• Strong communication and interpersonal skills; comfortable handling cash and transactions.
• Knowledge of golf operations is a plus.

Responsibilities

• Greet and check in members and guests
• Sell merchandise and process payments
• Manage reservations for tee times and services
• Maintain inventory and keep the shop clean and organized
• Train, schedule, and lead pro shop, range, and cart staff
• Handle guest concerns and help resolve service issues
• Follow company rules for cash handling and closing duties
• Support the General Manager and lead the team when they are away
• Assist with staff meetings and communication
• Other duties as assigned

Job description

American Golf Corporation seeks a Pro Shop Manager to oversee golf shop operations, guest service, sales, and staff leadership at our San Leandro course. You will ensure cash handling, reservations, and inventory controls.

Ideal candidates have 1–2 years in customer service, strong communication, and the ability to work evenings, weekends, and holidays. Knowledge of golf operations is a plus. This role offers a dynamic environment and opportunities to contribute to a welcoming member experience.