Call Center Operator - Seasonal

Recreation Centers Of Sun City West; Sun City West (AZ); On-site; USD 21,000 - 22,000; Part time

Job summary

Recreation Centers Of Sun City West is seeking an entry-level Seasonal Golf Operations assistant for Pebblebrook Golf Ops in Sun City West, AZ. This daytime role handles tee time reservations and resident calls for seven golf courses during the fall-to-spring season.

The position requires a high school diploma or GED and strong English communication. You will book, modify, and cancel tee times, keep tee sheets updated, greet customers, and assist with on-course issues under supervision of the

Qualifications

• High school diploma or GED required.
• Ability to read, write and speak English.
• Experience in phone-based customer service preferred.

Responsibilities

• Provide tee time reservation assistance for seven golf courses.
• Book, modify, check, or cancel tee times.
• Maintain tee sheets and manage bookings.
• Handle multiple incoming calls and place customers in queue/hold.
• Assist with questions on events and course availability.
• Promote facility programs and events to customers.
• Ensure a welcoming first contact and a positive booking experience.
• Record daily call activity and communicate with golf shops.

Skills

Phone handling

English proficiency

Reservation systems

Tee time booking

Education

High school diploma or GED

Tools

Tee time booking system

Job description

Job DetailsLevel: EntryJob Location: Pebblebrook Golf Ops - Sun City West, AZ 85375Position Type: SeasonalEducation Level: High SchoolSalary Range: $15.15 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE NOTIFIED

Season runs from September 2026 through April 2027

Takes numerous calls, from residents and outside golfers reserving tee times for the Associations’ seven golf courses. Works under the supervision of the Golf Operations Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES (This list is not intended to detail all aspects of the assigned work but is representative of the job’s overall responsibilities.)

• Provide tee time reservation assistance and general information for seven golf courses.
• Must be able to book, modify, check, or cancel tee times.
• Must be well versed in tee sheet setup and management.
• Must be comfortable handling multiple incoming calls and placing in a queue/hold.
• Must be familiar with the golf courses, their activities, and schedules in order to answer questions regarding upcoming events and course availability.
• Promote the facility programs, events, and image to the customers of the facility at all times.
• Provide welcoming “first contact” with each customer or groups of customers and ensure they have an enjoyable experience booking a tee time.
• Accurate recordkeeping of the number of phone calls received and made on a daily basis.
• Communicate with the golf shop(s) on a regular basis.
• Assist customers with any on-course problems – alert appropriate supervisor/manager, if necessary.
• Additional office work may be assigned during the normal work shift.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Sufficient Training and education to demonstrate possession of required knowledge, skills and qualifications are required.

• High school diploma or general education degree (GED); or one-month related experience and/or training; or equivalent combination of education and experience.

LANGUAGE/COMMUNICATION SKILLS

Must have the ability to read, write and speak English; read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; must be able to work at a computer terminal for long periods at a time; and talk and hear with several other people in a room. The employee frequently is required to reach with hands and arms.

The employee is occasionally required to walk.

Specific vision abilities required by this job include close vision, and ability to adjust focus. Must be able to read small pieces of paper with handwriting on it.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

Work is expected to be performed from the office.

Must have the ability to perform the essential job duties with or without reasonable accommodation.

NOTICE

This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job‑related duties as required by their supervisor/manager.

Requirements stated herein are minimum levels of knowledge, skills and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently. "Ability" means to possess and apply both knowledge and skill.

All employment decisions, including promotions, transfers and others, are based on meeting all requirements herein and on organizational need, the employee's being in good standing (including lack of disciplinary actions), meeting all applicable performance standards and other nondiscriminatory criteria. The methods of fulfilling requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. Some requirements, however, may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. WE MAINTAIN AN "AT WILL" EMPLOYMENT.