Pro Services Support Technician

EcoWater Systems LLC; Eagan (MN); On-site; USD 3,472,000 - 4,243,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

Job summary

EcoWater Systems LLC in Eagan, MN, part of Marmon Holdings and Berkshire Hathaway, seeks a Pro Services Support Technician to provide multi-channel technical services for residential and commercial water treatment systems.

You will assist installers, servicers and customers with sizing, quotes and troubleshooting, support dealers and wholesalers, and contribute to knowledge articles and new product development.

Qualifications

• 2+ years water treatment installation and servicing experience preferred or 2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)
• WQA Certification strongly preferred but not required.
• Ability to prioritize and solve problems.
• Customer focus – ensures customer satisfaction.
• Communication – shares information in an engaging, timely, proficient, and effective way.

Responsibilities

• Provide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues.
• Assist in trouble shooting Wi-fi connected systems.
• Track and alert and assist quality control of issues being reported from consumers, dealers, and wholesalers.
• Assist quality control and product development with NEW products being developed.
• Troubleshoot, report, and follow up on any product concerns.
• Provide support for new technicians and customer service representatives.
• Assist in developing knowledge articles related to product support issues and resolutions.

Skills

Water treatment experience

Technical support

Communication

Customer service

Problem solving

Computer skills

Tools

In-home service tech tools

Job description

EcoWater Systems LLC As a part of the global industrial organization Marmon Holdings—\u2014 which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Company Overview

Established in 1925, EcoWater Systems LLC is headquartered in Eagan, MN. The company has two manufacturing facilities and a test engineering facility in northern Mississippi. EcoWater has been owned by Marmon Holdings, Inc. since 1981, and today is one of six companies within their Water group. EcoWater is the world’s largest manufacturer of highly engineered, in-home water softening and drinking water solutions. In North America, there are four channels through which the company goes to market including a dealer business, a retail business, a wholesale/trade business, and an e-commerce/Direct-to-Consumer platform. Marmon Holdings is a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 20,000-plus team members serve diverse industries and markets worldwide in over 20 countries. The 11 groups include Medical, Water, Foodservice Technologies, Retail Solutions, Transportation Products, Rail & Leasing, Electrical, Plumbing & Refrigeration, Metal Services, Industrial Products, & Crane Services.

General Overview

The Ecowater Systems Pro Services Team is responsible for providing multi-channel (phone, email, chat) technical services and support for residential & commercial water treatment systems. This team supports our dealer, wholesale and retail channels. A Pro Services Support Technician assists installers, servicers and end customers with product sizing, quotes and troubleshooting water softeners, filters, and reverse osmosis systems. The Pro Service Support Technician has a broad and in-depth knowledge of problem water and problem water solutions.

Overall Responsibilities

Provide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues.

Assist in trouble shooting Wi-fi connected systems.

Track and alert and assist quality control of issues being reported from consumers, dealers, and wholesalers.

Assist quality control and product development with NEW products being developed.

Troubleshoot, report, and follow up on any product concerns.

Provide support for new technicians and customer service representatives.

Assist in developing knowledge articles related to product support issues and resolutions.

Qualifications, Skills, Competencies

2+ years water treatment installation and servicing experience preferred or 2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)

WQA Certification strongly preferred but not required.

Ability to prioritize and solve problems.

Customer focus – ensures customer satisfaction.

Communication – shares information in an engaging, timely, proficient, and effective way.

Achievement driver – uses hard work and drive to accomplish quality outcomes; results oriented.

Strong computer skills.

Work Environment

Must have the ability to work shifts between 7:30 am and 5:30 pm CST.

Must be able to be in the office at least 4days a week (Monday, Tuesday, Wednesday, and Thursday).

Travel Requirement Minimal <10%

Acknowledgement

This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.

Pay Range

25.20 - 30.80

Benefits

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Workplace Information

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.

Company Culture

Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.