Pro Parts Delivery & Customer Care Specialist

Advance Auto Parts; Urbana (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Career growth

Job summary

Advance Auto Parts in Urbana, IL is seeking a Driver to deliver parts to pro customers and manage daily credit collections. You will build relationships with major pro accounts, promote loyalty programs, and support in-store sales through upselling of parts and services.

The role requires a valid driver's license, ability to lift up to 50 pounds, and strong customer service skills. This position is primarily on-site with opportunities for growth within the store team.

Qualifications

• Speak and write English; Spanish a plus.
• Read and interpret safety rules, manuals and parts catalogs.
• Basic math for transactions and measurements.
• Willing to work days, evenings and weekends as needed.
• Confidence in engaging customers and promoting products.

Responsibilities

• Deliver parts to pro customers safely and efficiently.
• Pick up returns and cores.
• Distribute weekly/monthly sales flyers and promote loyalty programs.
• Collect credit accounts daily.
• Build relationships with MainStreet and National Pro customers.
• Assist in upselling and cross-selling to increase transaction value.
• Maintain store cleanliness and stock levels.
• Understand product inventory and new arrivals to support sales.
• Engage walk-in customers and recommend appropriate parts or services.

Skills

Safe driving

Customer service

Communication

Sales aptitude

Teamwork

Learning mindset

Education

High school diploma

Tools

Delivery board system

Inventory systems

Job description

Advance Auto Parts in Urbana, IL is seeking a Driver to deliver parts to pro customers and manage daily credit collections. You will build relationships with major pro accounts, promote loyalty programs, and support in-store sales through upselling of parts and services.

The role requires a valid driver's license, ability to lift up to 50 pounds, and strong customer service skills. This position is primarily on-site with opportunities for growth within the store team.