Pro Parts Delivery & Customer Care Specialist

Advance Auto Parts Inc.; Monee (IL); On-site; USD 42,981,000 - 46,218,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Advance Auto Parts Inc. is seeking a driver to pick, stage and deliver parts to pro customers and manage returns with a focus on upselling and providing excellent service. The role includes stocking, organizing inventory and engaging with walk-in customers to recommend parts or services.

Candidates should have a valid driver's license, high school diploma, and automotive parts experience is preferred. This on-site position involves lifting and daily customer interaction in a store environment.

Qualifications

• High school diploma or equivalent.
• Must have a valid driver's license with an acceptable driving record.
• Automotive parts experience is preferred.

Responsibilities

• Pick, stage and safely deliver parts to pro customers.
• Pick up returns and cores.
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs.
• Daily collection of credit accounts.
• Build and maintain relationships with MainStreet and National Pro customers while providing CPP with insights learned during deliveries.
• Assist in upselling and cross-selling products to increase average transaction value.
• Maintain store cleanliness including floors, bathrooms, facing, dusting and parking lot.
• General stocking including truck stocking, back stock and cycle counts.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Other duties as assigned.

Skills

Safe driving

Customer service

English communication

Delivery navigation

Stock management

Education

High school diploma or equivalent

Job description

Advance Auto Parts Inc. is seeking a driver to pick, stage and deliver parts to pro customers and manage returns with a focus on upselling and providing excellent service. The role includes stocking, organizing inventory and engaging with walk-in customers to recommend parts or services.

Candidates should have a valid driver's license, high school diploma, and automotive parts experience is preferred. This on-site position involves lifting and daily customer interaction in a store environment.