Pro Desk Specialist: Customer Service & Sales

The Home Depot; Waterford (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking members for their Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers including contractors and property owners. Team members are expected to drive sales by leveraging product knowledge, meeting sales goals, and providing tailored customer support. Responsibilities include assisting at the Pro Desk, managing deliveries, and collaborating with team members to ensure service excellence. Bilingual skills may be preferred depending on customer needs.

Qualifications

• Experience in customer service or sales preferred.
• Ability to build and maintain professional relationships.
• Proficient in product recommendations and order fulfillment.

Responsibilities

• Assist Pro customers with product needs and deliver exceptional service.
• Drive sales by meeting monthly sales goals and metrics.
• Manage deliveries and resolve related issues.

Skills

Customer relationship management

Sales strategies

Product knowledge

Bilingual communication

Job description

A leading home improvement retailer is seeking members for their Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers including contractors and property owners. Team members are expected to drive sales by leveraging product knowledge, meeting sales goals, and providing tailored customer support. Responsibilities include assisting at the Pro Desk, managing deliveries, and collaborating with team members to ensure service excellence. Bilingual skills may be preferred depending on customer needs.