Pro Customer Success & Sales Specialist

The Home Depot; Grove City (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales team supports professional customers, guiding them through order fulfillment, delivery options, and tailored recommendations. Team members strive to meet monthly sales goals while delivering exceptional service in a fast-paced store environment.

Pro Desk assistance, loading, and coordinated deliveries are common tasks, with emphasis on product knowledge and customer relationships. Bilingual skills may be preferred depending on location.

Qualifications

• Experience delivering outstanding customer service to pro customers.
• Ability to drive sales using product knowledge and loyalty programs.
• Bilingual communication skills may be required at some locations.

Responsibilities

• Assist at the Pro Desk, load materials, and manage deliveries.
• Provide expert paint and product knowledge to pros.
• Collaborate to maintain a clean, safe, organized store environment.

Skills

Customer service

Sales

Product knowledge

Bilingual communications

Job description

The Home Depot Pro Customer Service/Sales team supports professional customers, guiding them through order fulfillment, delivery options, and tailored recommendations. Team members strive to meet monthly sales goals while delivering exceptional service in a fast-paced store environment.

Pro Desk assistance, loading, and coordinated deliveries are common tasks, with emphasis on product knowledge and customer relationships. Bilingual skills may be preferred depending on location.