Pro Customer Service & Sales Specialist

Home Depot; Worcester (MA); On-site; USD 17,000 - 26,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience to professional customers, including contractors and commercial clients. The team supports every step of the Pro journey—from order fulfillment to tailored delivery solutions—and aims to meet monthly sales goals while keeping a clean, organized store environment.

Bilingual skills may be preferred at certain locations to meet customer needs.

Qualifications

• Experience in customer service or sales in a retail environment.
• Ability to meet monthly sales goals and KPIs.
• Strong communication and teamwork skills.

Responsibilities

• Assist at the Pro Desk, help with loading materials and deliveries.
• Provide expert product recommendations and tailored solutions.
• Support inventory checks and maintain a clean, safe store area.
• Communicate Home Depot's advantages and promotions to Pro customers.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience to professional customers, including contractors and commercial clients. The team supports every step of the Pro journey—from order fulfillment to tailored delivery solutions—and aims to meet monthly sales goals while keeping a clean, organized store environment.

Bilingual skills may be preferred at certain locations to meet customer needs.