Pro Customer Service & Sales Specialist

The Home Depot, Inc.; Rockland (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers a superior experience to professional customers, including contractors and commercial clients, by assisting with orders, loading, and tailored delivery solutions. Team members proactively drive sales through product knowledge and loyalty programs while maintaining a clean, safe environment.

Role expectations include meeting monthly sales goals and collaborating with the team to resolve delivery issues and communicate Home Depot's advantages

Qualifications

• Demonstrates strong customer service and sales skills.
• Able to communicate clearly with Pro customers and team members.
• Bilingual communications may be preferred at certain locations.

Responsibilities

• Assist Pro customers with orders at the Pro Desk and during pickups or deliveries.
• Fulfill orders efficiently and safely, and resolve delivery issues as needed.
• Provide tailored product recommendations, including paint and related supplies, to meet project needs.
• Help maintain a clean, organized, and safe store environment and monitor inventory for promotions and shortages.
• Contribute to achieving monthly sales goals and support store initiatives.

Skills

Customer service

Sales

Bilingual communication

Job description

The Home Depot Pro Customer Service/Sales Team delivers a superior experience to professional customers, including contractors and commercial clients, by assisting with orders, loading, and tailored delivery solutions. Team members proactively drive sales through product knowledge and loyalty programs while maintaining a clean, safe environment.

Role expectations include meeting monthly sales goals and collaborating with the team to resolve delivery issues and communicate Home Depot's advantages