Pro Customer Service & Sales Specialist

The Home Depot; Lebanon (Lebanon County); On-site; USD 42,000 - 54,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors and commercial clients. The role supports order fulfillment, loading, product recommendations, and tailored delivery solutions to drive sales and build Pro relationships.

Team members meet monthly sales goals and collaborate to maintain a clean, safe store environment. Bilingual communications may be preferred depending on location and customer needs.

Qualifications

• The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors, property owners, and commercial clients.
• The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store.

Responsibilities

• Collaboration is key, with team members maintaining a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Pro Desk assistance, loading materials, managing deliveries, and offering specialized paint and product knowledge.

Job description

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors and commercial clients. The role supports order fulfillment, loading, product recommendations, and tailored delivery solutions to drive sales and build Pro relationships.

Team members meet monthly sales goals and collaborate to maintain a clean, safe store environment. Bilingual communications may be preferred depending on location and customer needs.