Pro Customer Service & Sales Specialist

The Home Depot; Cypress (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors and commercial clients. The team supports every stage of the Pro journey, from order fulfillment and loading to tailored delivery solutions and product recommendations.

Pro team members build strong relationships, proactively drive sales through product knowledge and loyalty programs, and meet monthly goals while maintaining a clean, safe store environment.

Qualifications

• Experience in retail or service environment preferred.
• Ability to assist professional customers with orders and deliveries.
• Strong communication and teamwork skills.

Responsibilities

• Assist Pro customers at the Pro Desk with orders and product guidance.
• Coordinate loading, delivery, and returns as needed.
• Maintain inventory accuracy and support store sales initiatives and safety.

Skills

Customer service

Sales-driven

Communication

Product knowledge

Team collaboration

Education

High School Diploma or GED

Tools

POS system

Inventory management

Job description

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors and commercial clients. The team supports every stage of the Pro journey, from order fulfillment and loading to tailored delivery solutions and product recommendations.

Pro team members build strong relationships, proactively drive sales through product knowledge and loyalty programs, and meet monthly goals while maintaining a clean, safe store environment.