Pro Customer Service/Sales

The Home Depot; Williston (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Williston, VT is seeking team members for their Pro Customer Service/Sales Team. The role focuses on providing exceptional service to professional customers by managing product knowledge, handling deliveries, and assisting with orders. Team members are expected to meet sales goals while maintaining a safe and organized environment. Bilingual skills are preferred for certain locations, contributing to the success of each Pro customer's project.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to meet monthly sales goals.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Maintain relationships and drive sales through product knowledge.
• Assist with order fulfillment, loading materials, and deliveries.
• Monitor inventory and support store goals and sales initiatives.

Skills

Customer service

Sales

Communication

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other

Industries

• Consumer Services

Location

• Williston, VT