Pro Customer Service/Sales

The Home Depot; Westerville (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Westerville, OH is looking for a full-time Pro Customer Service Sales representative. This role involves building relationships with professional customers, driving sales through excellent service and product knowledge, assisting with deliveries, and collaborating with team members to maintain a clean and safe environment. Ideal candidates possess strong customer service skills and may benefit from bilingual communication abilities to meet diverse customer needs.

Qualifications

• Proven customer service skills to meet the needs of contractors and commercial clients.
• Ability to drive sales using product knowledge and recommendations.
• Experience in maintaining a clean and organized work environment.

Responsibilities

• Assist at the Pro Desk and manage deliveries effectively.
• Build and maintain professional relationships with Pro customers.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Sales knowledge

Customer service skills

Team collaboration

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services