Pro Customer Service/Sales

The Home Depot; Town of West Seneca (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is looking for a member of the Pro Customer Service/Sales Team in Town of West Seneca, NY. This full-time position focuses on delivering exceptional service to professional customers such as contractors and property owners. Responsibilities include managing order fulfillment, driving sales through product knowledge, and maintaining high standards of customer service. Collaboration within the team is essential to ensure a successful experience for Pro customers. Bilingual skills may be a plus depending on customer needs.

Qualifications

• Prior experience in customer service or sales preferred.
• Strong product knowledge and ability to build professional relationships.
• Bilingual communication skills may be preferred based on customer needs.

Responsibilities

• Assist professional customers at the Pro Desk and manage deliveries.
• Meet monthly sales goals and drive store sales.
• Maintain clean, organized, and safe work environments.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services