Pro Customer Service/Sales

Home Depot; Town of Ithaca (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer located in Ithaca, NY, is looking for dedicated members for the Pro Customer Service/Sales Team. This role involves providing an exceptional experience for professional customers, supporting the entire customer journey from order fulfillment to expert product recommendations. Team members will meet sales goals, manage deliveries, collaborate with colleagues, and ensure customer satisfaction through strong service skills. Bilingual abilities may be preferred based on customer requirements.

Qualifications

• Strong interpersonal skills to build relationships with professional customers.
• Ability to meet sales goals and drive store initiatives.
• Proficiency in various product lines and delivery solutions for project success.

Responsibilities

• Deliver exceptional service to Pro customers.
• Assist customers at the Pro Desk, manage inventory and deliveries.
• Drive sales through product knowledge and effective communication.

Skills

Customer service

Sales expertise

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

ITHACA

State

NY

Auto req ID_BR

155467BR

Job Type

Pro Customer Service/Sales

Auto req ID

300045060