Pro Customer Service/Sales

The Home Depot; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated individuals for the Pro Customer Service/Sales Team in New York. This role involves building relationships with professional customers and meeting sales targets while maintaining a high standard of service. Team members are expected to assist with order fulfillment and deliver tailored recommendations, ensuring project success. The position values collaboration and may prefer bilingual skills based on customer needs.

Qualifications

• Experience in customer service and sales roles.
• Ability to work collaboratively in a team environment.
• Strong knowledge of product offerings and inventory.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales by utilizing product knowledge and customer loyalty programs.
• Assist at the Pro Desk and manage deliveries effectively.

Skills

Customer relationship building

Sales proficiency

Product knowledge

Team collaboration

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.