Pro Customer Service/Sales

The Home Depot; Tewksbury (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A home improvement retailer is seeking a dedicated Pro Customer Service/Sales Team member to provide exceptional service to professional customers, including contractors and property owners. The role involves assisting at the Pro Desk, managing deliveries, and offering knowledgeable product recommendations, all while achieving monthly sales goals. Strong interpersonal skills and product expertise are vital. Bilingual communication is preferred depending on location needs. Join a team committed to delivering outstanding customer experiences.

Qualifications

• Must be able to assist at the Pro Desk and manage deliveries.
• Excellent customer service skills required.
• Ability to build professional relationships with customers.

Responsibilities

• Assist customers at the Pro Desk and process orders.
• Provide expert product recommendations to customers.
• Collaborate with team members to maintain store cleanliness.

Skills

Proactive sales skills

Bilingual communication

Product knowledge

Job description

Pro Customer Service/Sales Team

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Members are expected to meet monthly sales goals and other metrics to drive sales in the store.

Responsibilities include assisting at the Pro Desk, loading materials, managing deliveries, and offering specialized paint and product knowledge. Collaboration is key; team members work together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations, depending on customer needs.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services